Mortgage Service Representative - Mortgage Lending

The role of the Mortgage Service Representative is to utilize mortgage knowledge to provide support to mortgage department by performing a variety of clerical and administrative tasks related to mortgage loans. Collate, review, and verify a myriad of loan documents for accuracy for real estate transactions. Make sure that all servicing duties are completed on the various types of loans in the credit union portfolio. In addition, act as a liaison between the credit union and member regarding any type of mortgage loan information. Our Mortgage Service Representative must embody Pelican’s Core Values and provide excellent service in all that they do.

A DAY IN THE LIFE OF A MORTGAGE SERVICE REPRESENTATIVE INCLUDES:

• Make proactive calls to determine accounts requiring close attention, identifies problems, and works through to resolution
• Coordinate resolution for members with billing issues with collections and/or other departments
• Process a wide variety of member requests on mortgage loan accounts including application of payments, payoff quotes, account research, etc.
• Assist with processing re-amortizations, modifications, and escrow analysis requests
• Complete the satisfaction of mortgage document when loans are paid in full to ensure proper release of lien on collateral held
• Assist with the preparation and processing of escrow disbursements, including real estate taxes, homeowners’ insurance, PMI, and various other items monthly

MORTGAGE SERVICE REPRESENTATIVE SKILLS AND QUALIFICATIONS INCLUDE:

• A high school education or GED
• 1 year of mortgage lending experience
• Mortgage servicing experience is preferred
• Excellent oral, written, and telephone communication skills
• Strong problem-solving, attention to detail, and member service skills
• Proficiency in Microsoft Office products, especially Excel

OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:

• Work Schedule
• Monday – Friday
• 8:00 am – 5:00 pm
• Travel
• Travel is rarely necessary for this position
• Work Site Location
• All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816

WHY SHOULD YOU JOIN THE PELICAN TEAM?
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Retiree insurance for eligible employees
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.