What are the responsibilities and job description for the Automotive Service Advisor position at Pella Car Care?
Customer experience driven position available. Full-time customer service/sales position with benefits in the automotive service industry. This position boasts a No Saturday 5 day work week. This is a well established local business that has been caring for our community since 1994. Automotive experience is not required. A positive attitude and the ability to adapt to quickly changing workload priorities are essential to this fast paced customer focused environment. Successful candidates will possess great communication & customer service skills. Must have the ability to efficiently operate computer based shop management software. Good driving record is required.
Summary
As an Automotive Service Advisor, you will be integral in delivering outstanding customer service and ensuring customer satisfaction throughout the vehicle repair and maintenance process. Your core skills in communication and customer service will enable you to effectively communicate as the liaison between customers and technicians. With experience in automotive service advising, you will build your relevant knowledge in vehicle maintenance and repair. This will further enhance your ability to provide accurate information and recommendations, making you a vital part of our automotive service team.
Responsibilities
- Greet customers and assess their automotive service needs with exceptional customer service skills.
- Provide accurate estimates for repairs and maintenance, ensuring clear communication throughout the service process.
- Collaborate with service technicians to facilitate efficient vehicle diagnostics, repairs and maintenance.
- Maintain organized service records and documentation using computer systems.
- Uphold high standards of vehicle maintenance and repair while ensuring customer satisfaction.
- Assist in managing service appointments and workflow.
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $40,000 - $70,000