What are the responsibilities and job description for the Admissions and Financial Aid Coordinator position at Pellissippi State Community College?
The Enrollment Support Specialist position at Pellissippi State Community College offers an opportunity to make a meaningful impact on students' lives. This role requires a unique blend of technical knowledge, customer service skills, and emotional intelligence.
Job Summary:
The primary purpose of this position is to provide comprehensive support in admissions, registration, financial aid, and advising for non-degree seeking students. The successful candidate will be responsible for assisting students with onboarding and enrollment questions, providing individualized assistance, and offering information on enrollment and financial aid requirements.
Responsibilities:
- Serve as the initial customer service contact for Student Services.
- Assist students/parents with all onboarding/enrollment questions, assess student needs, and provide direct assistance in applying to the college, enrolling in classes, collecting documents, and understanding funding requirements.
- Provide individualized assistance to students, including troubleshooting, analyzing their needs, and helping them navigate online self-service accounts.
- Offer information to students, parents, staff, and the general public regarding enrollment and financial aid questions and requirements, including MyPellissippi navigation, transcripts, payments, advising, testing, orientation, secure document upload, alerts, and college events.
- Collect, scan, download, and notate completed financial aid documents via electronic or non-electronic submission.
- Work holistically with each student to create social belonging, build rapport, and establish the Start Strong mentality to increase student success and retention.
Qualifications:
- Associate's degree from an accredited institution and 3 years of related experience, including financial aid experience; or Bachelor's degree from an accredited institution and 2 years of related experience, including financial aid experience.
- Excellent communication, analytical thinking, and problem-solving skills.
- Ability to work independently and as a team player, making confident decisions and engaging in the College's mission and values.
