What are the responsibilities and job description for the Service Supervisor position at Pem Payroll LLC?
About Company:
Joining PEM means becoming part of a dynamic team that sets the benchmark for excellence in property management. Whether you’re looking to grow in your career or contribute to thriving communities, PEM offers opportunities to work alongside industry leaders committed to service and success. Our supportive environment encourages professional development and rewards dedication, ensuring every team member plays a vital role in our continued success. If you’re passionate about making a difference and delivering exceptional service, PEM is the place to build a rewarding career in property management.
About the Role:
The Service Supervisor plays a crucial role in ensuring the smooth operation of our real estate and rental services at Legacy Flats. This position is responsible for overseeing the daily activities of the service team, ensuring that all maintenance and customer service requests are handled efficiently and effectively. The Service Supervisor will also be tasked with developing and implementing service protocols that enhance tenant satisfaction and operational efficiency. By fostering a positive work environment and providing guidance to team members, the supervisor will contribute to the overall success of the property management team. Ultimately, this role aims to create a welcoming and well-maintained living environment for all residents.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a supervisory role within the real estate or property management industry.
- Strong understanding of maintenance procedures and safety regulations.
Preferred Qualifications:
- Associate's or Bachelor's degree in Business Administration, Property Management, or a related field.
- Experience with property management software and maintenance tracking systems.
- Certification in property management or facilities management.
Responsibilities:
- Supervise and coordinate the activities of the service team to ensure timely completion of maintenance requests.
- Conduct regular inspections of the property to identify maintenance needs and ensure compliance with safety standards.
- Develop and implement service procedures and protocols to enhance tenant satisfaction.
- Train and mentor service staff, providing ongoing support and performance evaluations.
- Act as the primary point of contact for residents regarding service-related inquiries and concerns.
Skills:
The required skills for this role include strong leadership and communication abilities, which are essential for effectively managing the service team and interacting with residents. Problem-solving skills are crucial as the Service Supervisor will need to address maintenance issues promptly and efficiently. Organizational skills will be utilized to prioritize tasks and manage multiple service requests simultaneously. Preferred skills such as familiarity with property management software will enhance the supervisor's ability to track maintenance requests and streamline operations. Additionally, a background in customer service will aid in fostering positive relationships with residents, ensuring their needs are met and enhancing overall satisfaction.
