Case Manager | Pemberton Personal Injury Law Firm

Pemberton Personal Injury Law Firm is a leading personal injury law firm dedicated to providing exceptional legal representation to individuals who have suffered injuries due to the negligence of others. Our mission is to ensure our clients receive the justice and compensation they deserve while providing compassionate service along the way.

We are currently seeking a dedicated and organized Case Manager to join our team in our Baraboo office and be an integral part of managing our growing caseload!

As a Case Manager at Pemberton Personal Injury Law Firm, you will be an integral part of our team, ensuring that our clients receive the highest level of service and support throughout their legal journey!

About Pemberton Personal Injury Law Firm:

Pemberton Personal Injury Law Firm is growing quickly, fast-paced, and dedicated to building relationships with our clients and caring about their well-being. You will be supported by sharp, well-trained staff who will handle your caseload through all stages. Applicants must be highly motivated, hardworking self-starters willing to learn and grow in a fast-paced environment. We value hard work, responsibility, reliability, teamwork, honesty, integrity, compassion, and treating others as you would want to be treated.

Responsibilities:

• Managing and overseeing a high volume of personal injury cases from inception to resolution
• Serving as the primary point of contact for clients, providing regular updates and addressing their concerns
• Gathering and organizing case-related documents, including medical records, accident reports, and insurance information
• Coordinating with medical providers, insurance adjusters, and other parties involved in the case
• Assisting attorneys with the preparation of legal documents, such as demand letters
• Maintaining detailed and accurate case files in the firm's case management system
• Organizing, scanning, and filing mail, email, and fax correspondence accurately
• Requesting, reviewing, and documenting evidence
  
• Serving as support to the phone-answering team, fielding and transferring calls, and taking accurate phone messages
• Scheduling and facilitating client appointments and calls with attorneys
• Monitoring case progress and ensuring deadlines are met
• Providing administrative support to attorneys and paralegals as needed

Qualifications:

• Preferred: Minimum of 1 year of experience as a case manager or similar role in a personal injury law firm, or a minimum of 1 year of customer service experience.
• Preferred: Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong typing and writing skills with attention to accuracy and efficiency
• Excellent phone skills, including professionalism and the ability to communicate with clients in a compassionate and patient manner
  
• Excellent communication and interpersonal skills with fellow staff, and works well with others
• Superior organizational skills and attention to detail
• Ability to handle a high volume of casework and work in a fast-paced environment
• High level of professionalism, compassion, and empathy towards clients
  

Pay:

 $17.00 - $20.00 per hour, based on experience

Benefits:

• 401(k) Matching
• Health Insurance
• Dental Insurance
• Paid Time Off and Holidays

Job Type and Schedule:

• Full-Time - 40 Hours Per Week
• 8:30 AM – 5:00 PM, Monday – Friday
• No nights, no weekends!

Salary : $17 - $20