What are the responsibilities and job description for the I.T. Services MSP Technician position at Pencor Services?
Company: PenTeleData
Shift: Monday-Friday, 8AM-5PM (Occasional after hours needed for maintenance)
Pencor and its subsidiaries are Equal Opportunity Employers
PenTeleData, a leader in data transport, Internet, networking technologies, security and consultation services throughout Pennsylvania and New Jersey.
The I.T. Services department provides data networking and computing related support services to SMB and enterprise customers in addition to pre/post-sales support, design, consulting, installation, and onsite/remote management in the general business, hospitality and public venue environments. This is a direct customer facing position and requires outstanding communication and interpersonal skills.
Responsibilities include but are not limited to:
- Providing remote and onsite customer support for Microsoft virtual environments, Cloud backups and other MSP related services
- Provisioning, installing and configuring cloud and MSP related services
- Providing presales support—primarily participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer’s technical requirements are met
- Interfacing with our customers other hardware and software vendors to identify and resolve problems
- Performing basic project management
- Providing customers training and guidance as required
- Properly documenting service activities on a daily basis, accurately accounting for inventory of service parts and keeping internal customer related information up-to-date
- Working outside normal hours occasionally for Maintenance
- Other duties as assigned
Qualifications:
- Associate Degree in related field and/or combination of industry experience and certifications
- Established Residency in Pennsylvania
- Valid PA Driver’s License and good driving record
- Previous experience with managed service environments preferred
- Previous experience with basic powershell scripting
- Expertise in managed services such as:
- Managed Antivirus
- Endpoint Detection & Response
- Managed Detection and Response
- Experience with backup and imaging technologies
- Basic IT troubleshooting experience
- General knowledge of the full range of products and capabilities typically found in an SMB environment
- Excellent Communications Skills - Oral and Written
- Excellent Organizational Skills
- Proven ability to multitask and operate productively in an eclectic service environment
- Ability to provide professional customer service at all times and in all situations
- Ability to travel within our company footprint as needed
- Ability to occasionally work outside normal business hours to perorm maintenance
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