Operations Specialist

Job Description:

Responsible for providing administrative, organizational, and technical aid as related to the Operation's Department.

Essential Functions:

• Administer the District's Testing, Maintenance, and Inspection (TMI) Program, including processing work orders, updating maintenance tasks, and providing progress reports to staff
• AR/AP interface and support for Operation's Department
• Prepare and maintain activity reports as requested for accounting, safety, engineering and operations
• Assist operation's staff with purchasing supplies and maintaining inventory
• Organize, track and update Operations Department documentation and records, including: Work Orders, Service Orders, PCB testing & EPA reports, Purchase Orders, Inventory Count Worksheets, Tailboards, DOL inspections
• Assist Engineering Department w/equipment locations, service map locations, transformers, meter, lights, phasing & pole numbering, and corrections
• Coordinate with District staff to facilitate Utility Services requests for new electrical, fiber and water service, and upgrades to existing services
• Work order processing including connection of equipment to customer accounts, charge out of materials, updating of easement logs, & locates, forwarding of completed information to finance, mapping, & metering. Update iVue with notes, and documents
• Charge out of materials not associated with work orders
• Service order entry and completion for maintenance, customer care, & equipment
• Assist Operation's staff in the use of Smart Track and Mobile Workforce
• Assist with creation & maintenance of Driver Qualification files as required by DOT
• Maintain tailboard & DOL inspection documentation
• Assist with issuance & maintenance of PPE, vehicle safety kits, first aid kids, fire extinguishers, AEDs. Notify Safety Department of pending expiration or testing dates
• Assist Operation's Department new hires with safety policy and procedure location as requested
• Assist employees with on-line FR Clothing account set-up and purchases
• Assist with tracking & scheduling of safety related certifications & trainings. Send out courtesy reminders to employees whose certifications are in danger of expiring
• Assist with Safety meeting agenda preparation, take and provide meeting minutes to Safety Department
• Provide Safety Department with data requested for occupational incidents (including near misses), accidents, & illness. Maintain posting of 300a
  
  
  

Other Duties:

• Act as back up for the Customer Service Department during heavy call volume
• Must work directly or indirectly with District customers on a regular, ongoing basis. Must provide a high level of professional, prompt, efficient, accurate, courteous, and reliable service in such a manner as to reflect favorably on the District and to ensure high quality service to District customers
• Understand and demonstrate a commitment to the PUD's mission, vision, core values, and strategic plan
• Adhere to all safety policies and procedures. Promote a safe work environment for all employees, contractors, and customers, in order to ensure a reliable workforce and an educated community
• Answer complex questions regarding electric, fiber and water installations
• Be respectful of all employees and customers, listening to their requests and understanding their needs
• Act as a responsible steward of public assets and trust. Foster open and honest communications, listen, and understand other perspectives
• Foster teamwork and promote unity of the District and its departments
• Performs other duties as assigned
  
  
  

Requirements

Education, Experience, & Training Required:

• High school diploma required, Bachelor's Degree preferred
• Minimum of 2 years' experience in an office/business setting
• Working knowledge of Microsoft Office
• Working knowledge of GIS maps, easements, property descriptions, and mapping terminology
• Interpersonal skills including clear and concise communication both in writing and verbally
• Ability to use independent and discretionary judgment; manage confidential information
  
  
  

Other requirements:

• Valid driver license
• Post-offer background check
  
  
  

Physical Requirements:

• Most working time is sedentary in nature or standing/walking primarily in a controlled office environment. Occasional trips to other District work sites and other locations for project work, meetings, training, etc
• Frequent use of a computer and exposure to terminal screens
• Frequent repetitive hand/wrist motions and finger manipulation
• Frequently handle material of moderate weight, up to 15 pounds and occasionally 30 pounds
• There is occasional exposure to hazards or risk of injury that are primarily protected against or predictable
• Typically requires use of one of more senses of medium intensity and long duration
• Under regular pressure to meet deadlines, perform tasks with a high degree of accuracy, process a large volume of work and resolve issues related to business needs of the District
  
  
  

Benefits

The District offers a competitive benefits package that includes medical, dental, vision, FSA for medical and dependent care, HRA VEBA, a variety of life insurance and AD&D options; deferred compensation (401(a) & 457(b)), PERS, short- and long-term disability; and a general personal leave bank.

This is a union position with a started hourly rate of $28.24.