Operations Specialist

Job Description:

Responsible for providing administrative, organizational, and technical aid as related to the Operation’s Department.

Essential Functions:

• Administer the District’s Testing, Maintenance, and Inspection (TMI) Program, including processing work orders, updating maintenance tasks, and providing progress reports to staff.

• AR/AP interface and support for Operation’s Department.

• Prepare and maintain activity reports as requested for accounting, safety, engineering and operations.

• Assist operation’s staff with purchasing supplies and maintaining inventory.

• Organize, track and update Operations Department documentation and records, including: Work Orders, Service Orders, PCB testing & EPA reports, Purchase Orders, Inventory Count Worksheets, Tailboards, DOL inspections.

• Assist Engineering Department w/equipment locations, service map locations, transformers, meter, lights, phasing & pole numbering, and corrections.

• Coordinate with District staff to facilitate Utility Services requests for new electrical, fiber and water service, and upgrades to existing services.

• Work order processing including connection of equipment to customer accounts, charge out of materials, updating of easement logs, & locates, forwarding of completed information to finance, mapping, & metering. Update iVue with notes, and documents.

• Charge out of materials not associated with work orders.

• Service order entry and completion for maintenance, customer care, & equipment.

• Assist Operation’s staff in the use of Smart Track and Mobile Workforce.

• Assist with creation & maintenance of Driver Qualification files as required by DOT.

• Maintain tailboard & DOL inspection documentation.

• Assist with issuance & maintenance of PPE, vehicle safety kits, first aid kids, fire extinguishers, AEDs. Notify Safety Department of pending expiration or testing dates.

• Assist Operation’s Department new hires with safety policy and procedure location as requested.

• Assist employees with on-line FR Clothing account set-up and purchases.

• Assist with tracking & scheduling of safety related certifications & trainings. Send out courtesy reminders to employees whose certifications are in danger of expiring.

• Assist with Safety meeting agenda preparation, take and provide meeting minutes to Safety Department.

• Provide Safety Department with data requested for occupational incidents (including near misses), accidents, & illness. Maintain posting of 300a.

Other Duties:

• Act as back up for the Customer Service Department during heavy call volume.

• Must work directly or indirectly with District customers on a regular, ongoing basis. Must provide a high level of professional, prompt, efficient, accurate, courteous, and reliable service in such a manner as to reflect favorably on the District and to ensure high quality service to District customers.

• Understand and demonstrate a commitment to the PUD’s mission, vision, core values, and strategic plan.

• Adhere to all safety policies and procedures. Promote a safe work environment for all employees, contractors, and customers, in order to ensure a reliable workforce and an educated community.

• Answer complex questions regarding electric, fiber and water installations.

• Be respectful of all employees and customers, listening to their requests and understanding their needs.

• Act as a responsible steward of public assets and trust. Foster open and honest communications, listen, and understand other perspectives.

• Foster teamwork and promote unity of the District and its departments.

• Performs other duties as assigned.

Education, Experience, & Training Required:

• High school diploma required, Bachelor’s Degree preferred.

• Minimum of 2 years’ experience in an office/business setting.

• Working knowledge of Microsoft Office.

• Working knowledge of GIS maps, easements, property descriptions, and mapping terminology.

• Interpersonal skills including clear and concise communication both in writing and verbally.

• Ability to use independent and discretionary judgment; manage confidential information.

Other requirements:

• Valid driver license

• Post-offer background check

Physical Requirements:

• Most working time is sedentary in nature or standing/walking primarily in a controlled office environment. Occasional trips to other District work sites and other locations for project work, meetings, training, etc.

• Frequent use of a computer and exposure to terminal screens.

• Frequent repetitive hand/wrist motions and finger manipulation.

• Frequently handle material of moderate weight, up to 15 pounds and occasionally 30 pounds.

• There is occasional exposure to hazards or risk of injury that are primarily protected against or predictable.

• Typically requires use of one of more senses of medium intensity and long duration.

• Under regular pressure to meet deadlines, perform tasks with a high degree of accuracy, process a large volume of work and resolve issues related to business needs of the District.

The District offers a competitive benefits package that includes medical, dental, vision, FSA for medical and dependent care, HRA VEBA, a variety of life insurance and AD&D options; deferred compensation (401(a) & 457(b)), PERS, short- and long-term disability; and a general personal leave bank.

This is a union position with a started hourly rate of $28.24.

Salary : $28