Administrative Specialist I

The Administrative Specialist I performs a variety of office and/or technical tasks to accomplish the following: processes information, documents, or materials; performs NC FAST functions and utilizes NC FAST technology to scan document to NC FAST caseworkers; reports to NC FAST supervisors and interacts with administrative and technical staff. Work includes serving in an office support role, but concentrating significantly on managing mail, files and having direct contact with the public. Primary duties also include scanning documents, verifying information, receiving and providing information on resolving client problems; managing and using NC FAST technology and other automated office systems that are used to establish, retrieve, verify research, update and/or authorize processing actions. Work also involves assisting Spanish speaking clients and interpreting for Spanish speaking clients as needed.

Qualification Requirements

The Administrative Specialist I will serve as the front desk receptionist. On the front desk, the position will meet all customers (client/applicants), determine their need and contact the appropriate staff to see the customer. The Processing Assistant Ill will maintain a front desk log for all visitors (per Federal and State guidelines) indicating their purpose for visiting the Department of Social Services. The Administrative Specialist I will answer telephone calls and direct the call to the appropriate staff. The PA Ill will also provide assistance to staff, service recipients, other organizational units, and the public in resolving problems or inquiries.

The Administrative Specialist I will check computer systems in NC FAST and other programs as necessary to assist the caseworker with expediting service to clients/applicants. The PA Ill will complete scanning documents, copy documents for client/applicants when necessary, and assist other receptionist as necessary with processing records and reports.

The Administrative Specialist I will compile and compose agency brochures as directed by the supervisor and maintain the display of agency brochures for client/applicant consumption. The PA Ill will notify supervisors if/when brochures or other DSS literature needs to be translated into Spanish or supply is low.

The Administrative Specialist I will prepare documents using a personal computer workstation and printer, The Processing Assistant Ill will utilize Microsoft Office software to prepare documents and reports. The PA Ill will also use a copier, fax machine, printer and calculator in the course of preparing required reports and documents as necessary.

Administrative Specialist I accepts and processes Fee and Program Integrity payments.

Processing Assistant serves as Shelter managers during emergencies/disasters.

The worker is responsible for performing any other assigned duties that may be deemed necessary by the immediate Supervisor, other Supervisors, 1M Administrator and/or Director.

Significant knowledge of office and work unit procedures, methods, and practices. The Processing Assistant must have the ability to use judgment in coordinating and monitoring office procedures and workflow. Knowledge of the Income Maintenance and Services programs; ability to organize, analyze, and summarize case information; immediate math skills, ability to establish and maintain an effective working relationship with clients, other professionals and county and state officials. Significant knowledge of office and work unit procedures, methods, and practices. The Processing Assistant must have the ability to use judgment in coordinating and monitoring office procedures and workflow.

Required Minimum Training:

Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.

Salary : $35,278 - $43,877