Income Maintenance Caseworker II

Caseworkers are responsible for the process of determining initial eligibility for all Income Maintenance programs to include Adult and Family & Children's Medicaid, Refugee Assistance, Low Income Subsidy, and applications from the Federally Facilitated Marketplace.

Work at this level includes such tasks as the interviewing of clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility, or completing scheduled program reviews/changes in circumstance. Employees must explain program(s) requirements and options and advise or refer clients to other program services as appropriate.

Caseworker is also responsible for preparing and presenting information at local hearings and state appeal hearings for applicants/clients that have been denied services, serves as Shelter managers during emergencies/disasters, issues fishing licenses and registers applicants/clients to vote, and are also required to assist with other programs as needed to include taking and processing applications as well as completing recertification and assisting in any other capacity as needed within the organization.

Agency hours are Monday through Friday, 8:00 am to 5:00 pm. Employee will have the option to negotiate a flexible work schedule. Employee must be available for overtime and emergency situations if needed. 

To perform this job successfully, an individual must be able to complete the essential functions of the position with or without reasonable accommodations.  Reasonable accommodations may be requested by contacting Pender County Human Resources.

• The caseworker is assigned to a team within the Income Maintenance Section. This position is responsible for taking and processing applications, determining eligibility, and maintaining cases for Medicaid, Low Income Subsidy, and the Federally Facilitated Marketplace. This includes interviewing the client, verifying information, determining eligibility, maintaining the record, and making changes to the record. The employee must determine how the changes impact the eligibility of the case. Other duties may be assigned to this worker when deemed necessary by the supervisor.
• The worker in this position must be human services oriented and possess the ability to interact well with supervisors, co-workers and customers and be able to work in a team environment.
• Caseworker will make the final decision regarding eligibility for all cases assigned to the position upon evaluation of all information received and in compliance with appropriate program manuals. Questionable or problem cases will be reviewed with the immediate supervisor.
• Caseworker must utilize generated reports daily to include manual reports to process applications, recertification/redeterminations, and changes within the mandated time frames. It is the caseworker's responsibility to ensure they adhere to mandated time frames even if incorrect on report as well as report to immediate supervisor all discrepancies.
• The worker is responsible for performing any other assigned duties that may be deemed necessary by the immediate supervisor and/or division director.
• Other duties as assigned.

Caseworker must have excellent computer skills sufficient to use NC FAST, NC's online management system, as well as various other search engines and software programs. Caseworker must possess excellent interviewing, listening, reasoning, organizational and computational skills with the ability to read, comprehend and evaluate documents from a multitude of sources.  Worker must possess the ability to manage and work independently, be extremely organized yet sufficiently flexible to meet unplanned assigned work.  Caseworker must have the ability to perform functions within structured timeframes.  Caseworker must have the ability to communicate effectively with applicants/clients, the public at large, public officials and other agencies to obtain data, explain and interpret rules, regulations and procedures.  Bachelor's degree in a Human Services field, Business or Communication; or 2-year associate degree from a community college; or 1 year experience as a caseworker with direct client contact. 

Additional training/experience: experience in certain related agencies, health care agencies, and volunteer work with helping organizations such as Red Cross, part time workers in LIEAP or any other type that is based on need criteria. 

Bilingual applicants with fluency in Spanish are encouraged to apply.    

Valid driver's license in the State of North Carolina.

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms, frequently requires standing and occasionally requires walking, sitting, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Salary : $41,744 - $51,920