What are the responsibilities and job description for the Front Desk / Patient Scheduler / Receptionist (Part time) position at PENINSULA DERMATOLOGY MEDICAL GROUP, INC?
Job Description
We are seeking a Part Time Office Assistant/Scheduler to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities:
We are seeking a Part Time Office Assistant/Scheduler to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities:
- Answer telephones while maintaining proper and professional telephone etiquette
- Provide a warm, friendly, supportive, and professional “First impression” of PDMG
- Effectively communicate between the patient and other departments of the office
- Maintain good communication with co-workers to function as a team and get the job done
- Accurate current patient information to assist in maximizing payments for services rendered
- Compliance of HIPAA privacy standards at all times – always verify patient Date of Birth (also refer to Confidentiality Agreement and Verification Protocol)
- Protect patient confidentiality by making sure protected health information is secure
- Schedule appointments accurately based on each, unique physicians schedule template
- “Triage” and refer phone calls and/or messages to appropriate staff
- Register New Patients and update established patients
- Collect all necessary information and update/enter accurately into PM program:
- Obtain current insurance information, scan, and update patient acct in PM program
- Current demographic information: Address, phone number, etc.
- Provide pertinent forms to patient - verify and check required forms are entirely completed by patient
- Send messages to correct staff member(s), as required to “process” patients’ requests and needs
- Confirm accuracy of monthly schedule with management
- Notify management of any issues and problems requiring solutions as they occur
- Perform other office tasks as assigned
- Previous experience in medical office administration is a must
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills