Recreation Center Assistant Supervisor

Our Mission: To enhance the quality of life by providing parks and recreation opportunities for our community.

Our Vision: To be a leader promoting health and well-being in a thriving community.

Our Values: Stewardship- We care about people and places. Inspiration- We create high-quality, meaningful, and innovative experiences that spark joy in our community. Responsibility- We foster a culture of trust and accountability. Collaboration- We work together in harmony to reach common goals through respect, inclusion, and teamwork. Integrity- Our values are evident in our choices, practices, and conduct.

The full salary range for this position is posted. New hires typically start between the minimum and market within the salary range. PenMet Parks may offer a slightly higher salary based on experience, internal equity, and factors impacting the market.

Tentative schedule: Sunday, 8am-5:30pm; Monday-Thursday, 1:00-9:30pm.

PURPOSE OF POSITION:

The Recreation Center Assistant Supervisor plays a crucial role in ensuring the smooth and efficient operation of the Recreation Center by providing excellent customer service, assisting with the overall management of the facility including administrative tasks, customer service, registration and facility rentals. This position requires strong organizational, communication, and interpersonal skills to create a welcoming and enjoyable experience for all.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES/DUTIES:

1. Provide customer support, answers phones, responds to public inquiries, disseminate information about facility policies, schedules, events, and rentals.

2. Ensure informational and marketing materials are updated and presented professionally.

3. Monitor access control systems to ensure only authorized individuals enter the facility.

4. Assist with managing front desk operations, including cash and credit card transactions, preparing deposits, and reconciliations.

5. Assists with management of program and rental cancellations, and customer refund requests. Register participants for classes, programs, passes and memberships and make facility reservations using computerized registration systems.

6. Assist members with account updates and billing details.

7. Maintain accurate records, including databases, attendance logs, and financial transactions.

8. Assists in creating and presenting reports to provide updates on assigned program area. Outlines performance measures, evaluates successes, and areas for improvement.

9. Assists with the development and management of annual budget for the assigned area of responsibility. Assists in developing financial and other performance goals. Reports on performance data and program insight to inform budgeting and decision making.

10. Develops effective working relationships with community groups, businesses, local/county/state agencies, and school district personnel to maximize use of the facility and outreach provided to customers.

11. Proactively identifies opportunities to improve systems, processes, and services.

12. Handle and resolve customer concerns and complaints promptly and professionally.

13. Act as facility supervisor when the supervisor is not on-site.

14. Assists with hiring, training, supervising, and scheduling of Recreation employees.

15. Assist with scheduling facility rentals, meeting rooms, and resources for internal and external programs.

16. Coordinate with maintenance staff to report facility issues or repairs needed.

17. Enforce safety and security policies and respond to emergencies following established protocols.

18. Attend community events and meetings to engage with the public and represent PenMet Parks as assigned.

19. Perform other duties as assigned.

Required Experience:

· Four years of increasingly responsible experience in customer service, recreation facility management, or recreation programming.

· Experience working with a variety of customers in a recreation facility setting.

Required Education:

· Bachelor’s degree from an accredited college or university in recreation, public administration, education or closely related field “OR” an associate degree and 2 plus years of “related” experience (i.e. facility management or recreational programming).

Professional Licenses/Certifications:

· Certification in CPR, First Aid, blood borne pathogens, and AED (or obtained within 90 days of hire).

· Certified Parks and Recreation Professional (CPRP) credential preferred.

Knowledge/Skills:

· Proficient in Microsoft Office, Adobe, and registration software (ActiveNet preferred) required for job performance.

· Excellent written, listening, and verbal communication skills.

· Experience in cash handling and accounting.

· Knowledge of recreation facility best practices and industry trends.

· Understanding and application of federal, state, and local policies, laws, and regulations.

· Ability to analyze data and communicate effectively for informed decision-making.

· Strong organizational skills with the ability to set appropriate goals and priorities.

· Capability to complete multiple tasks simultaneously and adapt to shifting priorities.

· Commitment to thoughtful and professional work completion.

· Ability to produce and deliver professional-quality reports, promotional materials, and other communications.

· Ability to foster a cooperative and collaborative work environment with stakeholders, including employees, the Board of Park Commissioners, contractors, partners, and the public.

· Effective problem-solving skills with the ability to identify solutions and take initiative with minimal supervision.

· Skilled in conflict resolution and providing excellent customer service to a diverse range of participants and constituents.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

· Work is performed primarily in a recreational facility setting. Occasionally work will be performed in outdoor park settings, which may include exposure to diverse weather and environmental conditions.

· Prolonged periods of time may be spent using a computer, telephone, and other office equipment.

· Some local traveling will be required for meetings and visiting District facilities and program sites.

· Washington driver's license (required).

· This position will sometimes require sitting for long periods of time and walking and/or standing may also be required for long periods of time.

· The position will occasionally require you to lift and carry up to 50 pounds, as well as bending.

· Work will involve evenings, weekends, and holidays to accommodate facility hours and events. Tentative schedule: Sunday, 8am-5:30pm; Monday-Thursday, 1:00-9:30pm.

Job Type: Full-time

Pay: $71,729.00 - $93,590.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Application Question(s):

• Are you available to work the shift listed in the job description?

Ability to Commute:

• Gig Harbor, WA 98335 (Required)

Ability to Relocate:

• Gig Harbor, WA 98335: Relocate before starting work (Required)

Work Location: In person

Salary : $71,729 - $93,590