What are the responsibilities and job description for the Volunteer Services Coordinator position at Penn Medicine, University of Pennsylvania Health System?
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Title: Volunteer Services Coordinator
Entity: Hospital of the University of Pennsylvania
Department: Volunteer Services
Location: Hospital of the University of Pennsylvania- 3400 Spruce St
Hours: Monday - Friday - 8:00am-4:30pm
Summary
The Office of Volunteer Services is one of the cornerstones of the Penn Patient Experience and the model patient-centered care. The Volunteer Services Coordinator will oversee the operations of the hospital-wide program through the recruitment, screening, training, placement, orientation, evaluation, recognition and retention of volunteer staff.
Responsibilities
Nonessential:
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Title: Volunteer Services Coordinator
Entity: Hospital of the University of Pennsylvania
Department: Volunteer Services
Location: Hospital of the University of Pennsylvania- 3400 Spruce St
Hours: Monday - Friday - 8:00am-4:30pm
Summary
The Office of Volunteer Services is one of the cornerstones of the Penn Patient Experience and the model patient-centered care. The Volunteer Services Coordinator will oversee the operations of the hospital-wide program through the recruitment, screening, training, placement, orientation, evaluation, recognition and retention of volunteer staff.
Responsibilities
- Coordinates and supervises all aspects of the Volunteer Services Program for the Hospital of the University of Pennsylvania (HUP)
- Collaborates with volunteers and hospital staff to deliver a coordinated, seamless and professional volunteer service
- Establishes and maintains effective liaison relationships with other HUP Departments and Units in order to understand their needs which can be met through volunteers
- Partner with HUP Departments and units to assist with the development of credible, worthwhile and sought-after volunteer opportunities
- Facilitate the recruitment of volunteers and communication of the mission and vision of the volunteer roles to aid in the inquiries of potential applicants
- Participates in regular outreach to local community organizations (e.g. churches, community centers, etc.) to identify and solicit interest in potential volunteer candidates within the community
- Manages volunteer applications, orientation, onboarding and all volunteer compliance with hospital Occupational Medicine and HRIS training requirements
- Input volunteer hours, manage volunteer database, and run monthly reports
- Assist Volunteer Services to meet financial and operational goals and other administrative requirements, as required and to ensure compliance with corporate, state, and federal regulations – continuous survey readiness
- Ensure the coordination of patient and family needs for volunteer services and will oversee the development of and implementation of the plans of care to meet those needs
- Provides accurate volunteer data routinely (e.g. monthly activity reports, cost value analysis, recruitment plan, etc.)
- Treats volunteers, patients, visitors, and hospital employees courteously and with respect
- Acts as the primary point of contact for routine queries from volunteers, prospective volunteers and hospital staff
- Assists in the coordination of the volunteer recognition program on an annual basis and more frequently as deemed appropriate
- Oversees ordering and issuing of meal vouchers, parking vouchers and any other benefits offered to volunteers.
- Assists with Human Resources related projects and assignments as needed.
- Provides input to update policies, guidelines and procedures of the Program
- Participates in educational programs and in-service meetings when appropriate.
- Participates on hospital committees when requested.
- Maintains a strong working level of computer literacy to also effective delivery of services.
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
- Strong verbal/written communication and advanced computer skills including proficiency in all. Microsoft Office applications
- Must have excellent people skills and be able to work with diverse groups
- Must be well organized and detail oriented with the ability to be flexible; calm; and handle multiple tasks in a fast paced environment
- Must have strong interpersonal skills and proven self-motivation and ability to motivate others to reach excellence in service delivery
- Proven record of strong human relations and interpersonal skills
- Demonstrated ability to be objective; articulate; even tempered; and to respond appropriately to unexpected situation
- Must have a sound understanding of safety requirements
- Ability to talk with patients and families about their hospital experience
- Essential: Bachelor of Arts or Science
- None
Nonessential:
- Lift/Carry: Sedentary 5lbs or less- Occasionally
- Lift/Carry: Light 6-10lbs- Rarely
- Lift/Carry: Moderate 11-49lbs- Rarely
- Lift/Carry: Heavy 50lbs Plus- Never
- Balancing- Frequently
- Climbing- Never
- Crawling- Never
- Fine Manipulation- Rarely
- Grasping- Rarely
- Keyboard operation- Constantly
- Kneeling- Rarely
- Reaching- Never
- Repetitive Foot Control- Never
- Repetitive Use of Hands- Frequently
- Standing- Frequently
- Sitting- Frequently
- Stooping- Never
- Walking- Frequently
- Push/Pull: Sedentary 5lbs or less- Occasionally
- Push/Pull: Light 6-10lbs- Rarely
- Push/Pull: Moderate 11-49lbs- Rarely
- Push/Pull: Heavy 50lbs Plus- Never
- Hearing- Constantly
- Seeing- Constantly
- Talking- Constantly
- Driving or Equipment Operation- Never
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
