Application Development Analyst - HYBRID

Penn National Insurance is looking for an Application Development Analyst to join our team of professionals! This is a hybrid position reporting to our office in Harrisburg, PA.

The Application Development Analyst position works with the client to define business requirement for very complex systems (both new and existing), formulating scope, objectives, and program specifications. This position then codes, tests, debugs, documents and implements new systems and/or changes to existing systems

COMPETENCIES AND ESSENTIAL DUTIES OF THE APPLICATION DEVELOPMENT ANALYST

Business Acumen

Coding:

• Write new programs and enhance existing programs meeting program specifications and Penn National Insurance programming standards. Implement program changes following documented change control procedures. Note: Coding at this level is typically limited to the most complex assignments

Documentation:

• Create program-level documentation including, but not limited to: program specifications, data conversion maps, screen and report layouts, flowcharts, troubleshooting documentation, and operations instructions. Create system-level documentation, including, but not limited to: business requirements, use cases, system overviews, change control instructions, disaster recovery instructions, flowcharts and diagrams. Update status and time tracking system weekly.
• Participates in self-development to maintain the technical currency necessary to perform the duties of the position.
• Participates on departmental standards committee and recommends changes to departmental standards/best practices.

Negotiation:

Client Interaction:

• Interact with client to clarify business requirements and develop test cases. Assist clients during testing, troubleshooting, and problem resolution tasks

Results Oriented

• Provides on-call or after-hours application/technical support

Time & Priority Management:

Testing:

• Coordinate and perform unit, system, and model office testing associated with any project. Verify that test results meet business requirements.

Estimating and Planning:

• Estimate time to complete individual assignments and discuss target dates with supervisor/manager. Create action plans associated with specific project assignments.
• Occasional travel may be required.

Decision Making

Analysis/Design:

• Work with client to define business requirements for new systems and enhancements to existing systems. Analyze business requirements. Design and configure system solutions that meet business requirements and employ Penn National Insurance best practices. Design may include: user interfaces, business rules, output reports, data conversions, and interfaces with other systems.

Troubleshooting/Problem Resolution:

• Log identified development and production issues. Research and analyze issues to identify systemic problems and root causes. Document problem resolution alternatives and recommend course of action. Plan and coordinate problem resolution activities.

Leadership:

• Review peer code and certify adherence to Penn National Insurance standards. May also mentor new employees or provide cross-training. May present design solutions and obtain approvals for them.

Performs various projects requested or assigned by the Application Manager; Enterprise Architect; Director, Enterprise Architecture; Director, Inservco Information Technology; Director, Planning & Project Management; Manager Data Warehouse & Business Intelligence.

CORPORATE CORE COMPETENCIES OF THE APPLICATION DEVELOPMENT ANALYST

Effectively Communicates and Connects

• Communicates and negotiates effectively with peers regarding work outcomes.
• Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.
• Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.
• Attentively listens and asks clarifying questions and paraphrases to enhance understanding.
• Builds and nurtures positive relationships within the workplace.

Customer Focused

• Identifies explicit and implied customer needs.
• Asks probing questions to fully understand business requirements.
• Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.
• Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience.
• Owns resolution of customer experience outcome.

Talent Development Mindset

• Discusses technical and professional development with peers to gain suggestions for further development.
• Actively seeks and acts on opportunities to recognize peers for high performance.
• Stays alert to identify learning opportunities for self.

Demonstrates Adaptability

• Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.
• Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.
• Participates in and actively supports change initiatives and provides ideas to promote their success.
• Recognizes and manages an ambiguous work environment.
• Demonstrates flexibility in generating alternative solutions and recommendations.

Demonstrates Accountability

• Applies judgment in making decisions about own work, and takes responsibility for actions.
• Demonstrates reliability by producing steady work results and delivering on commitments to team members on time.
• Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks.
• Understands the mission of the organization.

SPECIAL RELATIONSHIPS FOR THE APPLICATION DEVELOPMENT ANALYST

• Direct contact with business department staff and all levels of management as part of analysis, design, troubleshooting and problem resolution activities

QUALIFICATIONS FOR THE APPLICATION DEVELOPMENT ANALYST

Education/Credentials

• Technical degree or associates degree in technical field required or 2 years comparable work experience required

Experience

• A minimum of 4 years programming and analysis experience required

Technical/Professional Knowledge

• Word, Excel, PowerPoint, Visio, SQL Server/Azure, SQL, ETL, Power BI
• Demonstrated customer service skills
• Demonstrated verbal and written communication skills
• Demonstrated multitasking skills
• Understands systems development methodology

JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel with overnight stays as required.