What are the responsibilities and job description for the Programmer Analyst position at Penn National Insurance?
Come join Penn National Insurance’s amazing team of professionals! The ideal candidate for this position is located around the Harrisburg, PA area.
- PURPOSE
This position analyzes business requirements and translates them into program specifications. This position then codes, tests, debugs, documents and implements new systems and/or changes to existing systems.
- AUTHORITY – Not applicable to this position.
- COMPETENCIES AND ESSENTIAL DUTIES
- Documentation :
Create program-level documentation including, but not limited to: program specifications, data conversion maps, screen and report layouts, flowcharts, troubleshooting documentation, and operations instructions. Update status and time tracking system weekly.
- Analysis :
Analyze business requirements and translate them into program specifications.
- Client Interaction :
Interact with client to clarify business requirements and develop test cases. Assist clients during testing, troubleshooting, and problem resolution tasks
- Participate on departmental standards committee and recommends changes to departmental standards.
- Coding :
Write new programs and enhance existing programs meeting program specifications and Penn National Insurance programming standards. Implement program changes following documented change control procedures.
- Participates in self-development to maintain the technical currency necessary to perform the duties of the position.
- Testing :
Perform positive and negative tests on assigned programs in a unit or systems test environment. Verify that test results match expected test case results. Document and correct discrepancies.
- Troubleshooting/Problem Resolution :
Log identified development and production issues. Analyze issues to identify specific data and logic problems. Follow documented procedures to correct problems.
- Estimating and Planning :
Estimate time to complete individual assignments and discuss target dates with supervisor/manager. Create action plans associated with specific project assignments.
- Provides on-call or after hours application / technical support.
Performs other duties as may be assigned by the IT Application Manager, CX
- CORPORATE CORE COMPETENCIES
- Communicates and negotiates effectively with peers regarding work outcomes.
- Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.
- Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.
- Attentively listens and asks clarifying questions and paraphrases to enhance understanding.
- Build and nurture positive relationships within the workplace.
- Identifies explicit and implied customer needs.
- Asks probing questions to fully understand business requirements.
- Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.
- Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience.
- Owns resolution of customer experience outcome.
- Discuss technical and professional development with peers to gain suggestions for further development.
- Actively seek and act on opportunities to recognize peers for high performance.
- Stays alert to identify learning opportunities for self.
Demonstrates Adaptability
- Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.
- Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.
- Participate in and actively support change initiatives, and provide ideas to promote their success.
- Recognizes and manages an ambiguous work environment.
- Demonstrates flexibility in generating alternative solutions and recommendations.
- Applies judgment in making decisions about own work, and takes responsibility for actions.
- Demonstrates reliability by producing steady work results and delivering on commitments to team members on time.
- Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks.
- Understands the mission of the organization.
- SPECIAL RELATIONSHIPS
- Direct contact with business department staff and managers as part of troubleshooting and problem resolution activities
VI. QUALIFICATIONS
Education/
Credentials
- Technical degree or associates degree in technical field required or 2 years comparable work experience required
- A minimum of 1 year coding experience required
- Experience in Web Development preferred (ASP.Net, C#, VB.Net)
- Experience in Web Services preferred (REST, SOAP, WCF)
- Familiarity with systems development methodology, Software Dev Lifecycle
- Word, Excel, PowerPoint, Visio
- Demonstrated customer service skills
- Demonstrated written communication skills
- Demonstrated multitasking skills
- JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to see and effectively use a computer monitor.
- Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
- Must be able to access and enter information accurately using automated systems.
- Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver’s license and be able to operate a motor vehicle.
- Must be able to travel, with overnight stays required.
Why Choose Penn National Insurance?
At Penn National Insurance, we’re on a mission to help people feel secure and make life better when bad things happen . For over 106 years , we’ve been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do.
We’re not just a company—we’re a community united by our core mission to “Make Life Better.” Here, you’ll find a place where your professional growth, success and personal well-being are our top priorities.
Your Career Journey: Empowering Your Growth
Your career should be more than just a job—it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive total rewards package. We’re committed to supporting your journey and helping you thrive at every stage of your career. Key highlights include:
- Benefits and Compensation : Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.
- Flexibility : We offer remote and hybrid work options, flexible scheduling and a “dress-for-your-day” culture.
- Recognition : We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions.
Your Employer of Choice: A Legacy of Trust and Strength
Joining Penn National Insurance means becoming part of a company with over a century of experience , built on trust, innovation and strong relationships. From our beginnings as a mutual insurance company founded by farmers to our 100th anniversary in 2019, we've stayed true to our relationship-driven model, focusing on direct service and meaningful support.
Your Community: Making an Impact Together
Making life better isn’t just our mission—it’s a value that guides everything we do. Our employees are at the heart of this mission, giving back through community engagement and charitable efforts. We proudly support our community through financial support and employee volunteering opportunities including our annual United Way campaign, where employee contributions and company matches make a significant impact each year.
Your Future: Building a Rewarding Career Path
We’re not just offering a job; we’re providing a fulfilling and rewarding career. We support your growth with a range of resources designed to help you build your skills and achieve your goals, including:
- Continuing Education Support : Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.
- Professional Development Opportunities : Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.
- Long-Term Career Focus : With an average employee tenure of 14 years and many team members serving for over 40 years, we take pride in fostering a work environment that values long-term growth and development.
When you join us, you’re not just starting a job—you’re becoming part of a team that values your growth and invests in your future. Our commitment to long-term retention and employee development ensures that you will be part of a tradition and legacy of excellence that spans decades.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law . Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, HRBusinessPartner@pnat.com .
