Demo

Switchboard Operator

Penn National Insurance
Harrisburg, PA Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/14/2025

Penn National Insurance has a great opportunity for a Switchboard Operator to join our customer care team! This is a hybrid position reporting to our Harrisburg Home Office.

The Switchboard Operator is responsible for processing incoming telephone calls for all of Penn National Insurance offices and subsidiaries by gathering details to determine who the customer needs to speak with, then conferencing and introducing the customer to the other party.

The Switchboard Operator is responsible for processing incoming telephone calls for all of Penn National Insurance offices and subsidiaries by gathering details to determine who the customer needs to speak with, then conferencing and introducing the customer to the other party.

Competencies and Essential Duties of the Switchboard Operator

Team Building :

  • Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies
  • Listens to others and objectively considers their ideas and opinions, even when they conflict with own

Attention to Details :

  • Answers incoming calls, gather details, then conference the customer to the appropriate party. Operates telephone hardware with accuracy. Simultaneously uses multiple systems to assist customers
  • Quality Orientation :

  • Provides a prompt, accurate, kind and professional customer experience
  • Works directly with internal and external customers and presents a high level of professionalism and customer service at all times
  • Planning and Organizing :

  • Takes immediate action when confronted with a problem or when made aware of a situation
  • Positive Approach :

  • Ability to recognize a security risk situation and respond as trained by Penn National Insurance
  • Supports other areas of the division and Customer Contact Center Team as requested
  • Applied Learning :

  • Learns and apply general knowledge of company procedures
  • Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through practice and ongoing feedback
  • Performs various projects requested or assigned by the Group Leader Customer Contact Center

    Special Relationships of the Switchboard Operator

  • Daily contact with external and internal customers via the telephone
  • Directs any telephone problems to the Customer Contact Center Group Leader or Analyst
  • Qualifications for the Switchboard Operator

    Education / Credentials :

  • High School Diploma or equivalent required
  • Experience :

  • Previous customer service and / or call center experience
  • Technical / Professional Knowledge :

  • PC skills are necessary
  • Very strong customer service and communication skills
  • Understands and applies company guidelines during a crisis situation
  • Have knowledge of, or be trained to understand the various departments within Penn National Insurance and its subsidiaries, and their primary functions
  • Job Requirements (as required by ADA) :

  • This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
  • Must be able to see and effectively use a computer monitor.
  • Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
  • Must be able to access and enter information accurately using automated systems.
  • Must be able to hear and communicate via the telephone and / or monitoring devices to both internal and external clients.
  • Must be able to present information to individuals and groups.
  • Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
  • Must be able to maintain acceptable attendance and adhere to scheduled work hours.
  • Must have a valid driver's license and be able to operate a motor vehicle.
  • Must be able to travel, with overnight stays required.
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Switchboard Operator?

    Sign up to receive alerts about other jobs on the Switchboard Operator career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $36,348 - $43,798
    Income Estimation: 
    $41,386 - $50,832
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $39,519 - $52,857
    Income Estimation: 
    $47,735 - $64,375
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306

    Sign up to receive alerts about other jobs with skills like those required for the Switchboard Operator.

    Click the checkbox next to the jobs that you are interested in.

    • Business Communications Skill

      • Income Estimation: $37,360 - $44,637
      • Income Estimation: $39,522 - $50,798
    • Call Screening Skill

      • Income Estimation: $37,360 - $44,637
      • Income Estimation: $39,522 - $50,798
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Penn National Insurance

    Penn National Insurance
    Hired Organization Address Harrisburg, PA Full Time
    Job Description Penn National Insurance has a great opportunity to join our Auto Claims Team (ACT) as a Claims Represent...
    Penn National Insurance
    Hired Organization Address NJ Full Time
    Job Description Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, has an amazing opport...
    Penn National Insurance
    Hired Organization Address Waukesha, WI Full Time
    Job Description Penn National Insurance has a great opportunity to join our Auto Claims Team (ACT) as a Claims Represent...
    Penn National Insurance
    Hired Organization Address Lawrence, NJ Full Time
    Job Description Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, has an amazing opport...

    Not the job you're looking for? Here are some other Switchboard Operator jobs in the Harrisburg, PA area that may be a better fit.

    Operator

    syncreon America Inc, Carlisle, PA

    AI Assistant is available now!

    Feel free to start your new journey!