What are the responsibilities and job description for the Telecommunications Agent I - EVENING SHIFT - Switchboard position at Penn State Health?
Penn State Health - Hershey Medical Center
Location : US : PA : Hershey
Work Type : Full Time
FTE : 1.00
Shift : Evening
Evening Shift Differential : $2.50 / hour
Hours : 3 : 00p - 11 : 00p, weekend rotation
Recruiter Contact : Jose V. Ceballos at jceballos@pennstatehealth.psu.edu
SUMMARY OF POSITION :
Provides 24 hour a day, 7 days a week telephone communication and paging assistance throughout the Institution, including the Hospital, Medical Group, College of Medicine, and across all on- and off-campus locations. Responsible for operating and updating an independent computer database, including entry of physician On-Call schedules. Activates emergency procedures used campus-wide for all types of medical and non-medical emergencies. Provides Patient information, personnel information, pager assignments, on-call information, department locations and hours, etc. to callers. Connects callers to requested destination. Reports issues with telephone system and paging system and provides after-hours troubleshooting assistance to IT or outside vendors as requested.
MINIMUM QUALIFICATION(S) :
- High School Diploma or equivalent
- One (1) year relevant experience
PREFERRED QUALIFICATION(S) :
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
For more information : About Us | Careers | Penn State Health
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below :
For a full list with more detailed information : https : / / www.pennstatehealth.org / careers / working-here / total-rewards
WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?
Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.
YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
Union : Non Bargained
Salary : $3
