Director of Clinical Excellence Resource

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support. About the Company Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 111 senior living, home health, hospice and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. About the Opportunity Under the direct supervision of the Cornerstone Portfolio President and the Cornerstone VP of Clinical Operations (VPCO), the Director of Clinical Excellence (DCE) position will support clinical operations excellence across the portfolio and in collaboration with other leaders across Cornerstone. The DCE will be instrumental in creating best practice guides, tools, and resources to facilitate improved and more consistent adoption of best practices across Cornerstone. The DCE is a highly organized and deadline driven individual who is passionate about simplifying the needs of the field. Collaborative and detail oriented, the DCE works to create simple solutions to complex problems by collaborating with field leaders, resources, and the service center to provide ready to adopt best practice strategies for field implementation. Duties and Responsibilities Responsible for providing a high level of leadership and guidance in the establishment of programs, policies and practices that ensure that all Cornerstone Home Health and Hospice agencies provide exceptional clinical care in compliance with State and Federal Regulatory requirements. Educates and assists Cornerstone’s clinical leaders to be survey ready through the use of tools, resources, and education to facilitate readiness. Works closely with Cornerstone’s compliance resources to ensure appropriate and effective survey preparedness including through the creation of tools and resources to enhance audit readiness. Assists local leadership in developing and implementing processes to monitor and measure all activities related to clinical, education, and performance improvement. Provides support regarding the direction and coordination of educational programs, orientation, new hire competency systems, annual skills competency and on-going in-service educational program development. Compiles trends and reports quality data in the following areas: patient care, safety, risk management, infection control, outcomes, and customer satisfaction. Data is analyzed and compared internally and externally with other sources when available. Helps develop initiatives and monitor affiliate process and progress in areas including, patient safety, risk management, infection control programs, clinical quality programs, and related activities. Ensures that the organization has access to current education and resources in new or developing regulatory knowledge and expertise including but not limited to, Value Based Purchasing, Home Health and Hospice quality measures, regulatory updates, and payment models such as PDGM, etc. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Qualifications Minimum Requirements MINIMUM EDUCATION AND/OR LICENSURE Licensure as a Registered Nurse or related licensed discipline (e.g. PT/OT/ST, etc.) MINIMUM EXPERIENCE A minimum of five years’ Home Health and/or Hospice experience is highly preferred. REQUIRED SKILLS, ABILITIES, AND/OR LICENSURE Understanding of the legal and regulatory framework governing the home health/hospice industry Ability to work with all levels of management on all aspects of clinical services Verbal and written communication skills necessary to explain complex and/or confidential information. Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for agency leaders to meet deadlines and goals, and work independently in responding to day-to-day functional needs. Demonstrated ability to interact effectively with employees. Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. Software skills, including the use of Microsoft Office software and web-based applications. Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. We offer a comprehensive benefits package from a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k), company match, and various other features. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees with a wide range of free e-courses through our Learning Management System, as well as training sessions and seminars. Compensation: Based on experience. Type: Full Time Location: Farmington, CT Pennant Service Center 1675 E. Riverside Drive, #150 Eagle, ID 83616 If interested in this position, please submit a resume for consideration. We look forward to hearing from you! About The Pennant Group We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.’s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at http://www.pennantgroup.com. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.