What are the responsibilities and job description for the Call Center Representative position at Pennsylvania Higher Education Assistance Agency?

Muskegon Community College, an associate degree-granting institution of higher education, is a center for lifelong learning which provides a person the opportunity to attain their educational goals by offering programs that respond to individual, community, and global needs. We are seeking qualified candidates for Adjunct Instructors at the Grand Haven Campus. Please attach unofficial transcripts when applying.

We are seeking qualified candidates for Adjunct Math Instructors for the Winter 2023 Semester.

Unofficial transcripts must be submitted.

OPEN UNTIL FILLED

Required Skills

Master's Degree in discipline or 18 credits in the specific discipline. Prefer teaching experience at the college level. Demonstrated ability to work with diverse populations representing a wide range of abilities, ages, nationalities and cultures. Experience with instructional technology preferred.

Responsible for instruction and facilitating student learning; committed to student recruitment, retention and success; assessment of learning, development of curriculum and use of instructional delivery modes utilizing both traditional and non-traditional methodology.

Teach assigned course which may include day, night, and online courses, as well as at the main campus and extension centers. Classes are to meet on time for the full allotted time.
Establish and promote an effective learning environment that maximize documented student learning.
Prepare, submit and maintain reports related to student learning.
Grading assignments in a meaningful way to promote continued student growth, returning graded assignments to students in a timely manner, and assigning final grades for all students, meeting or beating all institutional deadlines for completion.
Provide educational assistance to students during regularly scheduled and posted times (i.e., office hours) or by appointment.
Encourage student opinion survey completion for each class and then reviewed after summary information available to assist with increasing student success.
Maintain levels of professional knowledge and expertise, including compliance training or hour.
Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include :

Mental Demands :

Detailed Work

Student Contact

Deadline oriented

Problem Situations

Multiple Priorities & Demands

Emergency Situations

Confidentiality

On-call Availability

Continual Interruptions

Working Alone

Faculty Contact

Working with Others

Physical Demands : Standing & Walking

Sitting

Carrying

Lifting up to 10 lbs. ☒ Up to 25 lbs. ☐ Up to 50 lbs. ☐ 80 lbs.

Pushing, Pulling, Twisting, Bending

Climb or Balance

Stoop, Kneel, Crouch, or Crawl

Squatting

Handle or Feel

Reach with Hands and Arms

Talking or hearing

Tasting / Smelling

Working Overhead

Speak in English via Phone or In Person

Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

Ability to Adjust and Focus

Work Environment :

Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat / cold; and moderate to loud noise levels.

Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College continues to promote staff diversity, and

is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment.

Minorities, women, veterans, and the physically challenged are encouraged to apply. Anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office

Required Experience

Qualifications :

Teach assigned course which may include day, night, and online courses, as well as at the main campus and extension centers. Classes are to meet on time for the full allotted time.

Establish and promote an effective learning environment that maximize documented student learning.

Prepare, submit and maintain reports related to student learning.

Grading assignments in a meaningful way to promote continued student growth, returning graded assignments to students in a timely manner, and assigning final grades for all students, meeting or beating all institutional deadlines for completion.

Provide educational assistance to students during regularly scheduled and posted times (i.e., office hours) or by appointment.

Encourage student opinion survey completion for each class and then reviewed after summary information available to assist with increasing student success.

Maintain levels of professional knowledge and expertise, including compliance training or hour.

Perform other duties as assigned.