What are the responsibilities and job description for the Customer Solutions Center Representative - Bilingual position at Pennsylvania Housing Finance Agency?
Job Title: Customer Solutions Center Representative - Bilingual
Location: Harrisburg, PA (PHFA Headquarters)
Job Purpose:
The Customer Solutions Center Representative will assist with incoming inquiries from existing borrowers and customers calling multiple divisions. The Customer Solutions Center Representative will assist with the responsibilities listed below.
Essential Duties and Responsibilities:
- Completes 50-75 incoming calls/call center related activities during established operating hours and provide superior Customer Service.
- Is knowledgeable and responsible for general information and ongoing policy changes/updates in 6 different divisions and/or departments' incoming calls to assist in providing superior Customer Service in Homeownership, OSPP (housing counseling), HEMAP, ALSV (Investor Accounting, Escrow, Early Default Servicing, Preservations, Web Help & REO), Multi-family (Development, Housing Services, Housing Management & Technical Services) and Information Resources.
- Informed about customer service strategies and PHFA Homeownership programs and outside partners' housing related initiatives that assist with informational delivery to PHFA callers.
- Responsible for clearing authorized division voicemail boxes, returning calls to borrowers daily and serving as a backup to other PHFA department mailboxes accessible to the Customer Solutions Center.
Education and Requirements:
- High School Diploma or GED required. Candidates with associate or bachelor’s degrees encouraged to apply!
- Accurate data entry and typing skills with a minimum proficiency of 45-60 words per minute.
- 1 – 3 years of experience in a high-volume call center environment is preferred.
- Bilingual in Spanish and English is required for this position
Why PHFA?
- Outstanding Benefits: Exceptional medical benefits starting on day one.
- Retirement Plan: Secure your future with our pension plan.
- Flexible Work Options: Enjoy a hybrid work schedule.
- Community Impact: Help provide affordable housing for Pennsylvanians through a trusted state program.
Join PHFA and be part of a team dedicated to making a difference in affordable housing. We offer a dynamic environment where your work directly impacts the community, with opportunities for growth and a strong commitment to work-life balance.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
