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The Hospital of the University of Pennsylvania is seeking a Technical Manager in Core Laboratory Hematology / Special Coagulation to join their team :
Summary :
- The incumbent's primary responsibility is to manage the daily technical and administrative functions of their individual laboratory section(s); ensure compliance with institutional and laboratory policies and procedures; evaluate and recommend technical methods based on clinical and financial parameters; ensure that written and approved technical procedures and documentation are maintained for each determination performed; manage personnel, and all fiscal affairs.
Responsibilities : Technical Services :
With Medical Director, sets strategic direction of sectionApproves / develops standard operation proceduresMonitors pre-analytical, analytical, and post analytical phases of test systemsPeriodically reviews the range and types of tests offered to ensure laboratory services remain supportive of advances in clinical laboratory testing systemsKeeps abreast of technical development in area of specializationActs as a resource person for the section's servicesMaintains technical ability and knowledge required to supervise the performance of any procedure in the sectionAssumes overall responsibility for the formulation and monitoring of a Quality Control / Quality Improvement programTakes responsibility for staff errorsOversees and resolves test system problems for all assays through instrument troubleshooting, assessing operator performance, and monitoring trends in patient data and quality control data to determine proper instrument / method performanceEnsures enrollment in appropriate Proficiency Testing programs which meet federal, state, and accrediting agency requirementsManages the entry of results into appropriate database for all proficiency testing resultsMonitors workflow and workload within the sections adapts operational plan accordingly in a timely mannerAssists clinicians and researchers in utilizing lab services in support of special projects and research protocolsMeets with clinical research sponsors / auditors to review lab service support for various clinical trialsManages and eliminates process workaroundsAssures equipment is maintained with appropriate documentationFollows manufacturer's guidelines and routine preventive maintenance schedules for all equipment in the sectionsAssumes bench responsibilities when requiredMaintains competency in all technical aspects of the sectionIs able to perform, troubleshoot, and explain each test procedure currently performed in the sectionPerforms teaching functions with residents and Medical Laboratory Science StudentsRegulatory Compliance :
Works with the Division's Quality Assurance manager in functioning as liaison to accrediting / regulatory agencies in preparation for inspections, site visits, documentation of compliance, deficiency corrections, status changes and licensing renewalsMaintains an updated database related to Federal, State, and local government agencies and professional accrediting agencies' regulatory requirements impacting lab operations including : AABB, CMS (Center for Medicare / Medicaid Services), DOH (Appropriate state Dept. of Health), DOH (Bureau of Laboratories), CAP (College of American Pathologists), CLSI (Clinical Laboratory Standards Institute), FDA, FACT, TJC (The Joint Commission), OSHA (Occupational Safety and Health Act), NRC (Nuclear Regulatory Commission), DEA (Drug Enforcement Agency), DOT (Dept. of Transportation : Shipment of Hazardous Material)Ensures that all quality control, instrument records, test records, and other documentation are maintained in a manner which complies with all regulatory requirementsEnsures that review of department operating policies and processes are performed within required time limitsMonitors and participates in department efforts to maintain a safe working environment through development of safety policies, ongoing surveillance of environment and work practicesEnsures deficiencies noted are corrected.Fiscal Management :
Enters annual budget in Hyperion and works with the Administrative Director to reach department goalsWorks with Administrative Director to coordinate and collate department(s) annual capital, payroll, and non-payroll budget projectionPrepares appropriate justification and / or ROIs for new program or replacement item fundingReviews monthly expense reports and variance reports and devises strategies for minimizing expense variances by taking corrective action to resolve unfavorable budget variancesDevelops and maintains updated database of cost / test for all tests performed in the laboratory sectionReconciles monthly financial reports with monthly workload volume reports to ensure appropriate billingManages inventory through reagent utilization analysisCollaborates with management to establish competitive pricing for business development by reviewing competitor pricing and recommending adjustments as neededPlans overall staffing levels and schedules within approved budgetControls and oversees purchasing of supplies for the sectionAssures patient charges are processed accurately.Staff Development :
Ensures all staff involved in moderately complex or highly complex testing meet personnel qualification requirements as defined by federal, state, and accrediting agency regulationsEnsures that staff have completed the annual competencies required to meet regulatory complianceCompletes annual performance review for all individuals under his / her supervisionMentors and provides opportunities for team members to develop existing and new competencies through routine and on-going coaching and feedbackGuides team in fostering an environment that supports diversity and promotes trust, integrity, and high performanceEnsures completion of UPHS mandatory health screenings, annual training programs, and performance evaluations for all employeesCollaborates with Human Resources in staff recruitment processConducts regular staff meetings to share information, solicit feedback, and build productive relationshipsPlans and coordinates continuing education programs designed to maintain and increase the technical skills and knowledge of self and assist staff to reach full potentialContinuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performanceEffective and timely performance management that clearly defines work expectations, recognizes and rewards individuals for a job well done, and addresses performance issues immediately and directlyMeets regularly with Administrative DirectorEnsures that reports and other deliverables are accurately submitted on a timely basisActs as a role model for staff by supporting management's position, containing and preventing rumors, controlling dissention, promoting patient and staff relations, and displaying pride in workOversees the training of new employees assigned to the section.Credentials :
Relevant Certification (Preferred)Education or Equivalent Experience :
Associate of Arts or Science in Biological and Chemical Sciences or related healthcare field (Required)Bachelor of Arts or Science in Biological and Chemical Sciences or related healthcare field (Preferred)Must meet requirements as a general supervisor under CLIA-88 (Required)Additional education and / or training in Management or Lab Management (Preferred)5 years of experience managing high volume clinical labs while meeting superior customer satisfaction expectations (Preferred)We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
