Manager of Participant Learning (RISE/New Choices)

Manager of Participant Learning

Are you passionate about empowering individuals through career development and personalized coaching? Pennsylvania Women Work (PA Women Work) is seeking a dedicated Manager of Participant Learning to join our team. This role is crucial in delivering comprehensive training and support across our RISE, New Choices, and 3 Cups of Coffee programs, ensuring that participants receive the guidance they need to succeed.

About Us:

Pennsylvania Women Work is a statewide 501(c)3 nonprofit workforce development organization headquartered in Pittsburgh, PA. Our mission is to empower Pennsylvanians through empowerment, employment, and economic independence. We provide comprehensive support to individuals facing various challenges in their careers, including single mothers, women re-entering the workforce after an extended absence, immigrants adjusting to a new life, and those undergoing career transitions. Through our unique and life-changing programs, we equip job seekers with essential skills, confidence-building opportunities, and personalized guidance to secure lasting employment that pays a family-sustaining wage.

Our Values:

At Pennsylvania Women Work, we operate on a set of core values that guide our work and interactions:

• Collaborative: We thrive in a positive environment where diverse perspectives are valued, and teamwork is encouraged to achieve our mission.
• Serve with Integrity: We approach our work with dedication, honesty, and accountability, maintaining high standards of ethics and trustworthiness.
• Person-Centered: We prioritize individual strengths and holistic development, recognizing that personalized support fosters growth in both work and life.
• Adaptable: We remain agile and adjust our services to respond to evolving workforce trends and needs to provide relevant and timely support to our community.
• Inclusive: We are committed to promoting diversity and creating an equitable work environment by embracing and amplifying diverse experiences, perspectives, genders, and backgrounds.

Position Summary

The Manager of Participant Learning will work across our RISE, New Choices, and 3 Cups of Coffee programs to provide career development training and one-on-one coaching support. This role will support new Americans in the RISE program and various populations/participants in the New Choices and 3 Cups of Coffee programs, fostering their professional growth and facilitating connections to resources.

Duties and Responsibilities

RISE Program (35-40% of hours, combination virtual/in-person in community)

• Participate in participant recruitment processes.
• Employ various job search and career development methods to support RISE participants.
• Create and update resumes for participants.
• Assist with job applications, background documentation, and credentialing processes.
• Engage with potential employers through partnerships, networking events, job fairs, and informational events.
• Ensure required documentation and evaluations are completed.

New Choices/3 Cups of Coffee Career Coaching (35-40% of hours, combination virtual/in-person)

• Meet individually with new clients to assess their situations, explain PA Women Work’s services, and create personalized service plans.
• Review and enhance participant resumes and other professional documents.
• Develop individual career and development plans, coaching participants toward their goals.
• Connect participants with employers and training providers suitable for their career and education goals.
• Maintain relationships with wraparound service providers, making referrals as needed.
• Register participants for chosen services, ensuring they have all the required information.

Program Facilitation and Delivery (10-15% of hours, combination virtual/in-person)

• Lead training and facilitate small group classes both virtually and in-person as needed.
• Support the Director of Programs in enhancing existing curricula and developing new materials.
• Assist in delivering programs such as Communicating for Success and New Choices.

Administration (15-20% of hours, combination virtual/in-person)

• Collaborate with the Director of Programs and team members on client engagement, curriculum, and overall program development.
• Identify tools, resources, and best practices for ongoing program improvement.
• Collect and maintain data, client notes, and other information as requested.

Competency/Approach

• Attentive, Empathetic Leadership: You listen to understand the needs of those we serve and foster an environment of comfort and respect.
• Coaching and Learning Mentality: You support others' growth and view challenges as opportunities for learning.
• High Volume, High Efficiency: You maintain systems to prioritize tasks effectively while ensuring quality outcomes.
• Resourceful Problem Solver: You take initiative and leverage available resources to find solutions.
• Commitment to Women’s Equity and Empowerment: You align with the mission of PA Women Work.

Knowledge and Experience

• 5 years of experience in workforce development, career counseling, or training.
• Familiarity with refugee and immigrant populations in the region.
• Strong training and facilitation skills, with knowledge of adult learning methodologies.
• Experience developing workforce or leadership development curricula in various formats.
• Proficient in case management and trauma-informed approaches.
• Excellent oral and written communication skills, with the ability to convey findings to diverse audiences.
• Strong interpersonal skills and ability to engage with a wide range of stakeholders.
• Highly organized with excellent time management abilities.
• Demonstrated commitment to equity and inclusion.

Compensation & Benefits:

$47,000-$57,000, Full-time, salary, exempt, health insurance (including vision and dental), and 403(b) account. We offer a healthy work/life balance with generous paid time off and a flexible paid holiday schedule. A hybrid work arrangement is available, providing both in-office and work-from-home options to accommodate diverse needs.

Equal Employment Opportunity & ADA Compliance:

PA Women Work provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, arrest record (and all other protected classes provided by Federal Law). We will make reasonable accommodations for qualified individuals with disabilities unless undue hardship results.

To Apply:

Send a resume, cover letter, and salary requirements to jobs@pawomenwork.org.