What are the responsibilities and job description for the Service Coordinator position at Pennwest Homes?
Service Coordinator is responsible for determining what materials are needed for repairs and entering that information into data base by serial number. Position is responsible for requesting materials from purchasing, coordinating with Parts Puller, assigning technician, scheduling service with customers, follow up of completed jobs with customers, filing of appropriate claims with manufacturers and determining what parts are under warranty or not. Additionally, this position will answer calls from builders, set-crews and factory contractors to help trouble shoot problems on-site and process contractor invoices for payment.
Skills
Preferred- Customer Service
- Conflict Resolution
- Analytical Skills
Behaviors
Preferred- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
