Senior Business Analyst

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

We are searching for a talented and experienced Senior Business Analyst to join our Tealium CDP team. In this role, you will play a crucial part in optimizing our customer data platform to drive impactful marketing initiatives. You'll be a key bridge between business needs and technical solutions, ensuring our Tealium CDP delivers maximum value.

The Senior Business Analyst will:

• Elicit, analyze, and document detailed business requirements for CDP enhancements and new features.
• Translate business needs into clear, concise user stories and acceptance criteria for the development team.
• Collaborate with stakeholders across marketing, IT, and analytics to understand data requirements and use cases.
• Conduct data analysis and profiling to identify opportunities for improving data quality and customer insights.
• Develop and maintain documentation, including data dictionaries, process flows, and system diagrams.
• Support testing and validation of CDP implementations to ensure alignment with business requirements.
• Stay informed about Tealium CDP capabilities and industry best practices.

• 5-7 years of experience as a Business Analyst with a focus on data-driven marketing initiatives.
• Hands-on experience with a marketing data platform like Tealium, Amperity, or a similar solution.
• Strong SQL skills and experience working with large datasets.
• Proven ability to gather and analyze complex business requirements.
• Excellent communication, interpersonal, and presentation skills.
• Experience working in an Agile development environment.
• Bachelor's degree in Business, Information Systems, or a related field.

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

Salary : $75,000 - $130,000