What are the responsibilities and job description for the Dental Office Assistant (Front Desk/Call Center/Customer Service) - Dental Center position at Penobscot Community Health Care?
Are you a positive individual who enjoys new challenges? Are you looking for a role where you can provide stellar customer service, within a 4 day work week? PCHC’s Dental Center is looking for a Dental Office Assistant! As a Dental Office Assistant, you’ll be that first friendly presence to welcome our patients when they seek dental care – both in-person and on the phone. You’ll serve a crucial role on the care team, responding to requests, performing scheduling and check-in functions, and truly rounding out the experience of our patients. Ready to make a positive impact? Apply today!
What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg
Schedule: Full-Time, Monday-Thursday, 7:15am-5:45pm (NOTE: Fridays Weekends OFF)
Highlights of the position:
- Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
- Acts as first point of contact for matters pertaining to our patient care and schedule.
- Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
- Is a welcoming and helpful presence to patients, both in-person and on the phone.
- Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance.
- Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands Dental Office Assistant role as it relates to the revenue cycle process.
- Accurately schedules appointments following protocol and guidelines provided.
- Is educated on processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with administrative and clinical teams to identify ways to improve patient experience.
Join PCHC's nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Competitive compensation and generous benefits
- PCHC cares for the WHOLE person, offering a broad range of services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Lab & X-Ray, Physical Therapy and Podiatry all within one organization.
Education and Experience:
- High school diploma or equivalent preferred
- Three years of experience in dental office setting strongly preferred.
- Strong customer service skills required.
- Strong computer skills/experience required.
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
