MEDICAL ASSISTANT (PT 28 hours)

Description

1MS03

PVH employment application required. All job offers contingent upon background check and completion of pre-employment physical.

Position is part time, 28 hours, hourly rate, non-exempt, union.

Provides medical assisting to the medical providers and clinical support to the office manager. Important expectations of this position include overall accuracy, organizational talent, the ability to work independently, and excellent verbal and written language skills, computer competency, solid common sense and judgment, and an excellent customer service approach.

Job Functions

SCOPE: Provides medical assisting to the medical providers and clinical support to the office manager. Important expectations of this position include overall accuracy, organizational talent, the ability to work independently, and excellent verbal and written language skills, computer competency, solid common sense and judgment, and an excellent customer service approach.

COMMITMENT: It is the policy of Penobscot Valley Hospital to provide services in compliance with all state and federal laws governing its operations and consistent with the highest standards of business and professional ethics. This policy is a solemn commitment to our patients, to our community, to those government agencies that regulate the hospital, and to ourselves. All employees of PVH agree to comply with all local, state, and federal regulations and conduct themselves in a highly-ethical manner in the course of fulfilling their job duties.

CREDENTIALS: High school diploma or GED. Successful completion of a Medical Assistant program. If not nationally certified (AMT, RMA, NCMA or CCMA) then must obtain Assessment-Based Recognition in Order Entry (ABR-OE) within 6 months of hire. Computer literacy (Microsoft Office). Excellent communication skills. Professional appearance and demeanor.

ENVIRONMENT: Well-lighted, temperature-controlled office setting and locations within the hospital. Requires sitting and walking (or using alternate means to travel) within the office. Requires use of computer keyboard and other office equipment and controls. Must have visual and hearing acuity sufficient to handle frequent conversations and interactions both in person and by telephone. Significant telephone use involved. Occasional lifting, bending, stooping, kneeling, bending, crouching, expected, and use of hands and arms to manipulate, balance, and lift. Potential exposure to infectious diseases and blood borne pathogens.

EQUIPMENT: Computers, copy machines, fax machines, telephones, hole-punch, blood pressure cuff, thermometer, scales, electric stapler, Hemocue.

JOB FUNCTIONS

1.  Interviews patient and obtain demographic and insurance information accurately. 
2.  Verify insurance eligibility and collect patient portion amounts such as co-pays according to the
   Collection policy. 
3.  Attempt collection from self-pay patients and refer them to the financial counselor to see if they
   qualify for charity care. 
4.  Stay within a = to or less than 5% error rate over a 90 day avg. and complete day end review before
   ending shift each day.
5. Greets and escorts patients to the exam room, obtains vital signs and weight in a customer-oriented manner. Records chief complaint or reason for visit. Reviews medication list, allergies, and updates family, social, past medical and surgical history. Informs provider of meaningful use needs of patient, such as mammogram, eye exam, etc.
6. Assists provider in examinations. Assist with immunizations.
7. Gives instructions to patients as instructed by provider.
8. Assures cleanliness of exam rooms after patient visits and practices Standard Precautions.
9. Provides telephone support using appropriate telephone technique.
10. Receives and processes messages accurately and promptly. Screens urgent calls and keeps provider informed. 
11. Maintains supplies for the clinic, reorders and stocks.
12. Insures supplies and medications are stored according to practice standard and checks for outdates. Transports instruments in Bio hazard container for reprocessing.  
13. Notifies secretary of diagnostic studies and referrals as requested by provider. Has scheduling knowledge and able to assist secretary if necessary.
14. Maintains clinical patient records. Reviews patient record before scheduled visit.  
15. Participates in prescription renewals for patients.
16. Participates in gathering data for quality measures.
17. Insures all equipment is in proper working order and included in the Preventative Maintenance Program.
18. Annually participates in policy and procedure review of the practice and proposes changes as needed.

Quality Improvement

Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence.

Disaster Management

As an employee of Penobscot Valley Hospital, the position has an inherent role to care for our community members when in need. To this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested. When called upon during a real life disaster/emergency event, the incumbent will be expected to participate in the Hospital’s response to this event, within the scope of professional and personal ability to do so. 

Requirements

High school diploma or GED. Successful completion of a Medical Assistant program. If not nationally certified (AMT, RMA, NCMA or CCMA) then must obtain Assessment-Based Recognition in Order Entry (ABR-OE) within 6 months of hire. Computer literacy (Microsoft Office). Excellent communication skills. Professional appearance and demeanor.

Benefits  

PVH has a Section 125 Cafeteria Benefits Plan and pays a portion of the cost of our health plan, dental, basic life, and disability insurance for employees for 30 authorized hours, and provides partial subsidy for dependent health insurance.  Part-time employees are eligible to receive dental, life, and disability coverage and are eligible to participate in the health insurance plan.  Other benefits include a 403(b) plan and earned time off accrual.