customer-service-associate-logistics

**Position Summary:** Load Planners coordinate all processes and functions of freight movement and customer service. Load Planners process customer orders, plan & optimize shipments into loads using Transportation Manager System, tender freight to third-party carriers, update the Transportation Manager System with current shipment information and respond to internal and external customer inquiries. Load Planners also provide visibility to management and the customer by tracking, process over-sight, auditing, researching, and troubleshooting operational issues or functions. **Shift:** Shift will either be 5:00pm -1:00am or 8:00pm - 4:00am **Major Responsibilities:** - Load-building - Adding shipments to a load, rating a load, securing carrier coverage and appointment setting. Monitoring and resolving MCP email messages. Identify shipping opportunities for improved performance such as: truckload multi-stops, consolidated shipments, etc. - Provide excellent Customer Service to assigned account(s) - Call Center and shared email box responsibility - Provide visibility to management and the customer by tracking shipments, process over-sight, auditing, load exception investigation, researching and troubleshooting operational issues or functions. - Recover customer loads - Complete daily logs and trackers. Provide detailed instruction for various customers and associates from other shifts by phone and e-mail. - Other projects and tasks as assigned by supervisor **Qualifications:** - High School Diploma (or equivalent) required. Bachelor's Degree in Business or Supply Chain Management preferred. - One (1) plus year of experience in Transportation/Supply Chain preferred - Strong attention to detail, accuracy, and sense of urgency - Strong written and verbal communication skills - Must be able to learn and regularly operate various computer systems across different platforms - Ability to develop and maintain professional working relationships with customers as well as Penske associates - Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of the SOP, solve problems, evaluate results, and determine if further action is needed. - Ability to work First, Second and Third shifts as needed. Flexibility with scheduling required - Plus One mentality (Looking for additional ways to add value – going above & beyond what you are expected to do). - Regular, predictable, full attendance is an essential function of the job - Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background Investigation, (to include past employment, education, and criminal history) and drug screening are required. **Physical Requirements:** -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. **About Penske Logistics** Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Logistics/Supply Chain Job Family: Customer Experience Address: 4000 S Tulip Tree Dr Primary Location: US-IN-Princeton Employer: Penske Logistics LLC Req ID: 2501998