Bilingual Customer Service Rep

Job Description

Customer Service Rep - Brookfield, WI Hybrid

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Customer Service Rep to join our Brookfield, WI team. You will staff phones and handle all customer emails, orders, quotes, credits, and debits. Effectively arrange all export and logistic activities in order to meet or exceed customer service expectations while maintaining compliance regulations.

You Will

• Establish and maintain a positive relationship with customers, freight forwarders and co-workers.
• Timely and accurately, process all customer inquiries and order inquiries shipping outside the USA. Verifies product, price, manufacturing lead-time, inventory, shipping requirements, and regulatory information. Demonstrate a good understanding of international general processes is a must.
• Coordinate activities with the credit department, purchasing department, operation, and freight forwarders to ensure timely shipments of orders.
• Adhere to all U.S. Export Custom Regulations, Pentair’s import/export compliance requirements; customers import requirements and departmental procedures and processes.
• Timely and accurately prepare all required shipping details and export compliance documents.
• Maintain complete, accurate and well-organized export compliance record keeping files.
• Generate and distribute order status reports to both internal and external customers
• Investigate and process debit/credit memos and returned goods authorizations as required.
• Promptly log customer complaints and areas of opportunities within software for corrective action of Managing Daily Improvement.
  
  

Key Qualifications

• 2 years of experience within an international customer care role or freight forwarding export operations. Experience arranging shipments with a freight forwarder and creating export documentation.
• High school diploma or equivalent
• Knowledge of international air and ocean operations, procedures, requirements, and compliance
• Good oral and written communications skills with aptitude for understanding customer needs
• Completed phone etiquette training with experience in answering calls in a call center environment
• Good PC proficiency, data analysis skills
• Intermediate skills required in all Microsoft Office programs (Word, Excel, PowerPoint, Access). JD Edwards a plus
• Bilingual Spanish and English required
  
  

Hours

• Hybrid schedule Monday, Tuesday Wednesday in office
• 8:30am - 5:00pm
  
  

Compensation

The hourly pay for this role is: $25.36hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement
  
  

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.