What are the responsibilities and job description for the Technical Support Specialist position at Pentasia?
Our client is an international software and hardware development company. Their core products are applied to the gambling industry, via proprietary and patented solutions that enable the remote use of physical electronic gaming machines.
This is an ideal for someone with foundational technical knowledge and a hands-on mindset. You'll support our studio operations, perform technical troubleshooting, and help maintain equipment across our facilities.
Salary: 55-60K USD
Key Responsibilities
- Provide technical support to internal teams and casino operators (not end players)
- Troubleshoot hardware and software issues (PCs, peripherals, network connections, slot machine systems)
- Assist with routine maintenance, equipment setup, and inventory handling
- Support shift operations, including hardware checks and simple diagnostics
- Coordinate with the senior technical team to escalate complex issues
- Perform occasional travel between nearby studio sites
Requirements
- Understanding of IT systems, hardware, and networking
- Ability to diagnose and resolve common technical issues
- Strong communication and teamwork skills
- Willingness to work in 8-hour shifts. Flexible assignment based on preferences and needs.
Reliable, proactive, and eager to learn new systems
Salary : $55,000 - $60,000
