Customer Care Technician I

The Customer Care Technician is responsible for answering and resolving systems related support requests; conducting research through manuals, documentation and all other resources to solve problems; supports and maintains business systems, devices and processes; eliminates the recurrence of system issues that prevent internal associates from performing their roles and responsibilities.

**This is a Hybrid role. Candidates must be located in or around Boothwyn, PA

Essential Job Duties:

• Handle internal customer support requests via phone and ticket queue expeditiously and courteously; Completes assigned daily, weekly, and monthly IT systems maintenance tasks/processes.
• Adheres to currently established procedures in servicing client support problems; Conducts research through manuals, documentation and all other resources at their disposal to solve problems.
• Image, deploy and backfill new equipment and devices pursuant to established protocol; Assist in developing training material and training internal customers on the use of Pentec systems. Train end users on the basic use of the company’s key business systems.

• Other job duties and special projects as assigned.

Ideal Candidate Will Have:

• Associate’s degree or technical school graduate; Minimum two years technical support experience in a Microsoft Windows environment.
• Strong working knowledge of the Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook and with using iPhones; Working knowledge of desktop/notebook imaging, Active Directory, basic LAN troubleshooting, and terminal services, Citrix preferred; Proficient with Microsoft Windows operating systems.
• Familiarity with Office 365 Products, ticketing systems, Mobile Device Management (MDM) platforms; Ability to familiarize self with proprietary software; Maintains proficiency in Microsoft productivity software programs, and other software used within the organization. Strong working knowledge of Microsoft Windows operating systems, Active Directory, and basic LAN troubleshooting
• Superior customer service skills; Ability to multi-task, adjust priorities, and work autonomously; Strong working knowledge troubleshooting end user computing devices in a Microsoft platform (desktops, notebooks, thin clients, smart phones).

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to travel via car, stand, sit, walk, see, hear, use hands and fingers regularly, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 40 pounds.

Pentec Health, Inc. is committed to maintaining workplaces that are free from illegal drugs, controlled substances, and/or alcohol.

Salary Range: $22 an hour

Pentec Health offers a comprehensive compensation and full benefits package. Actual pay will be based on several factors such as qualifications and skills for the role plus geographic location.

Benefits may include but are not limited to medical, dental, vision, 401k match, PTO, paid holidays, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits