What are the responsibilities and job description for the Principal Associate - Service Designer (Tech) position at People Center?
Principal Associate - Service Designer
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.
Interested in this role You can find all the relevant information in the description below.
We are currently seeking a Service Designer to join our team. We are passionate about human centered design methods advocating for user needs and delivering world-class products that redefine our customers day-to-day financial activities. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You’ll Do :
- Collaboration & Connection
- Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences.
- Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience.
- Advocating for the customer through human centered design methodologies (like design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal banking experiences across in-person and digital touchpoints.
- Creating and facilitating design-led workshops to engage and build alignment across different partners and teams.
- Championing prioritization of design-centered product enhancements grounded in research and analysis, such as design thinking and service design methodologies.
- Connecting with design community peers by learning, sharing, and teaching.
Discovery & Delivery
Working with researchers to understand customer needs and define opportunities through usability and empathy studies.
Basic Qualifications
Preferred Qualifications
Compensation and Benefits
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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Salary : $134,100 - $153,000