What are the responsibilities and job description for the Operations Specialist (Hybrid) position at People Culture Talent?
About Our Client
Their next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Their unique blend of groundbreaking technology and deep industry expertise have made them the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion. They are backed by by Silversmith Capital Partners and Riverside Acceleration Capital.
The Role
The leading AI-powered Sales & Marketing platform for senior living and healthcare organizations is seeking an Operations Specialist to drive efficiency and scalability across our internal systems and operational processes. This role is ideal for an early-career professional with a strong technical mindset, a passion for process optimization, and a desire to grow in a fast-paced environment. Reporting to the Director of Operations, you’ll play a key role in managing onboarding, systems administration, compliance requirements, and cross-functional operational initiatives to support our rapidly scaling organization. This is a hybrid role 4 days/week at our new Pencilworks office in Brooklyn, New York.
What You’ll Own
Operational Systems & Process Optimization
Our openings span more than one career level. The starting salary for this role is between $85,000 and $105,000 USD. The provided salary depends on many factors, such as location, work experience and transferable skills, business needs and impact, and market demands.
Their next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Their unique blend of groundbreaking technology and deep industry expertise have made them the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion. They are backed by by Silversmith Capital Partners and Riverside Acceleration Capital.
The Role
The leading AI-powered Sales & Marketing platform for senior living and healthcare organizations is seeking an Operations Specialist to drive efficiency and scalability across our internal systems and operational processes. This role is ideal for an early-career professional with a strong technical mindset, a passion for process optimization, and a desire to grow in a fast-paced environment. Reporting to the Director of Operations, you’ll play a key role in managing onboarding, systems administration, compliance requirements, and cross-functional operational initiatives to support our rapidly scaling organization. This is a hybrid role 4 days/week at our new Pencilworks office in Brooklyn, New York.
What You’ll Own
Operational Systems & Process Optimization
- Administer and optimize key internal systems to improve operational workflows and data accuracy.
- Build scalable processes within existing platforms (e.g., Jira Service Management) to support organizational growth.
- Identify and implement automation opportunities to streamline manual processes.
- Own the end-to-end onboarding process for new hires, ensuring a seamless experience from pre-hire setup to full integration.
- Coordinate across teams to align onboarding logistics, system access, and compliance requirements.
- Manage operational compliance requirements, including SOC 2, annual training, and audit processes in collaboration with leadership.
- Maintain accurate documentation and tracking systems to ensure ongoing compliance.
- Partner with internal teams to drive cross-functional operational projects, ensuring alignment across departments.
- Support the implementation of new tools, systems, and workflows to enhance efficiency.
- 4 years of experience in business operations, preferably in a fast-paced, high-growth environment.
- Experience configuring, administering, and optimizing operational systems to improve efficiency and scalability.
- Strong analytical and problem-solving skills with a process-driven mindset focused on building scalable, repeatable workflows.
- Proven ability to navigate ambiguity, identify areas for improvement, and independently drive solutions.
- Experience working in a tech or startup environment, adapting to evolving priorities and undefined parameters.
- Proficiency in data analysis and SQL, with the ability to leverage data for decision-making and operational improvements.
- Experience with compliance frameworks (e.g., SOC 2).
- Experience driving cross-functional initiatives from start to finish.
- Familiarity with Metabase, Snowflake, or other data platforms
Our openings span more than one career level. The starting salary for this role is between $85,000 and $105,000 USD. The provided salary depends on many factors, such as location, work experience and transferable skills, business needs and impact, and market demands.
Salary : $85,000 - $105,000