What are the responsibilities and job description for the Loan Servicing Specialist position at People Driven Credit Union?
Join our dynamic team at People Driven Credit Union in Southfield, MI, as a Full-Time Loan Servicing Specialist! This is an exciting opportunity to engage with our valued members where your problem-solving skills and empathetic nature will shine. Experience the thrill of being part of a forward-thinking organization that prioritizes excellence and integrity.
In this onsite role, you'll enjoy a competitive pay range of $19.11 to $22.48 per hour while making a positive impact on our members' financial journeys. Your pleasant demeanor and solution-focused attitude will contribute to a lively and energetic company culture that truly values every team member. You will be given great benefits such as employer paid Medical, Dental, and Vision for you, plus a low cost share to add family members! Generous 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts are also yours when you join the PDCU Team! Step into a role where your contributions are recognized, and help us drive meaningful change in our community while advancing your career!
Are you excited about this Loan Servicing Specialist job?
As a Loan Servicing Specialist, your role will be crucial in providing exceptional service to our members. You will handle incoming loan servicing calls, addressing member inquiries and requests with professionalism and accuracy. Your responsibilities include processing phone payment requests, making loan payment adjustments, and managing loan allocations and transfers to ensure seamless operations.
You will anticipate member needs, providing timely follow-ups and resolutions to enhance their experience. Additionally, you'll assist with Skip-A-Pay requests and supply mortgage and loan payoff information to both members and third parties. Your expertise will extend to handling title corrections, lien placements, and tracking mortgage payoff requests, as well as coordinating with other financial institutions for lien releases.
By diligently reviewing accounts, you will facilitate mortgage discharge requests, reinforcing our commitment to excellence and member satisfaction.
Requirements for this Loan Servicing Specialist role
To excel in this role, several key skills and experiences are essential. A minimum of two years in a related role within a full-service financial institution is required, along with a solid understanding of federal and state legislation and regulatory issues related to lending. A genuine passion for engaging with members on both a group and individual level is crucial for creating positive experiences. Strong verbal, written, and interpersonal communication abilities will help you articulate solutions clearly and empathetically. Being capable of managing stress and maintaining focus amidst multiple tasks and frequent interruptions is vital in this fast-paced environment.
Overall, success in this position hinges on a commitment to member satisfaction and a proactive approach to problem-solving.
Our team needs you!
We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!
*Must be able to pass Background and Drug screening.
Salary : $19 - $22
