What are the responsibilities and job description for the Technical Support Specialist position at People First Employment?
Job Description
Job Description
Job description
Job Types : Temp to hire 100% Fully Remote
Morning Shift - Monday - Friday 7 : 30am-4 : 00pm PST
Training Hours 6 : 00am-2 : 30pmPST
Salary : $20.00 - $21.00 per hour
Technical Support Specialist
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance to our clients and internal teams. You will troubleshoot software and hardware issues, support various operating systems, and ensure seamless connectivity through LAN and VPN solutions. Your ability to communicate effectively with users of varying technical expertise will be essential in delivering outstanding service.
Responsibilities
- Offers technical assistance to consumers, installers and sales staff.
- Provides answers and technical information :
- Answers requests from clients around installation, consumer warranties, troubleshooting, and product features, advantages and maintenance;
- Is able to offer solutions to problems brought by consumers (plumbers, sales staff, etc.).
- Collaborate with other IT team members to escalate complex issues as needed.
- Maintain up-to-date knowledge of industry trends and technologies to provide informed support.
- Receives and processes orders for replacement parts or products from customers :
- Enters service call details in the computer system;
- Follows up with customers, retailers, plumbers and sales staff.
- 100% Remote
Qualifications
Join our team as a Technical Support Specialist where your expertise will help us deliver top-notch service while enhancing your skills in a dynamic environment.
Job Type : Temp-to-hire
Pay : $20.00 - $21.00 per hour
Schedule :
Company Description
Specializing in the placement of professionals in the logistics & manufacturing world, People First Employment can help you find the job you need to get to the next level! Our goal is to help you with all of your individual needs and give you amazing customer service because we do care about you, hence our company name- People First Employment.
Company Description
Specializing in the placement of professionals in the logistics & manufacturing world, People First Employment can help you find the job you need to get to the next level! Our goal is to help you with all of your individual needs and give you amazing customer service because we do care about you, hence our company name- People First Employment.
Salary : $20 - $21
