What are the responsibilities and job description for the CSR/Order Entry position at People First Staffing?
Customer service representatives are responsible for assisting customers with product information and provide order status through phone and email.
Duties :
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Handle a high volume of incoming calls, emails, and chats from customers
- Assist customers with product information, pricing, and order status inquiries
- Process customer orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to resolve customer issues and ensure timely resolution
- Follow company policies and procedures to ensure customer satisfaction
- Continuously strive to improve customer service skills and knowledge of products
- Open and maintain customer accounts by recording account information.
- Keep records of customer interactions, process customer accounts and file documents
Qualifications :
Pay : $17-$20 based on experience
Work Setting : In Person
Schedule : Monday - Friday
Hours : 8am-5pm
Salary : $17 - $20
