Bilingual Dispatch/Scheduler

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Identifying Components

Status: Non-Exempt Hourly
Reports To: Transportation Operations Supervisor
Department: Transportation
Location: Moses Lake, Washington/Yakima, Washington
Salary Range: Per salary scale
Last Revision: November 5, 2024

Core Competencies:

People For People employees may be evaluated during their annual performance review on Core
Competencies in addition to their duties contained within their job description. Each Core Competency
will then be defined based on the type of work the employee performs. Core Competencies are as follows:

• Accountable

• Customer Focus

• Interpersonal Communicator

• Professional

• Team Centered

• Knowledge of Job

• Performance of job
  

General Summary:

Under the direction of the Transportation Operations Supervisor and in accordance with the guidelines
and policies of the company and local, state, and federal laws, provides daily coordination of the drivers
transportation scheduling and or the daily coordination of real-time dispatch. This position requires an
individual with comprehensive knowledge of transit operation and good customer relations, internal
and external. Bilingual skills preferred.

Essential Functions/Duties:

• Assists with scheduling passengers to proper vehicles and routes to ensure operation at peak

efficiency.

• Assists in coordination with Transportation Operations Supervisor and Primary Scheduler to

develop drivers' daily work schedules. Plans and projects routes based on passenger needs;
monitors routes for efficiency and ensures coordination of trips.

• Coordinates trips based on passenger needs; monitors routes for efficiency and ensures

coordination of trips.

• Enters passenger and vehicle information into dispatch/scheduling software program.

• Dispatches communication through a Mobile Data Tablet and two-way radio with drivers.

• Responsible for daily coordination of real-time dispatch and dispatch office operations.

• Assists in response to drivers on any accidents, incidents, and complaints; and reports findings

to management.

• Answer telephones and screen clients according to funding source.

• Maintains knowledge of and communicates information to the public concerning the People For

People transportation programs and policies and procedures.

• Working knowledge of geographical layout of counties served as to location of cities, location of

streets, roads, important landmarks.

• Maintains computerized records and data bases in an orderly fashion and compiles data from

such records for the generation of reports.

• Assists in monitoring driver’s hours worked and accumulation of over time.

• Daily verification of driver schedules, computer information entries and verify accuracy of data.

• Provides outreach support for the Transportation Department at various events.

• Performs other duties as assigned.

Job Specifications KSAOs (Knowledge, Skills, Abilities and Other characteristics):

• Ability to supervise others effectively and work as a team member, encouraging teamwork

among scheduling/dispatch staff.

• Ability to handle stress while continuing to perform in a professional manor, using good sound

judgment.

• Ability to understand and follows oral and written instructions

• Ability to be flexible with possible changes in work schedule.

• Ability to prioritize, organize, and follow through on various projects.

• Ability to effectively work with all employees, supervisory personnel, and the general public.

• Ability to remain calm and exercise good judgment during emergency and stressful situations.
  

Educational/Work Experience Requirements:

• High School Diploma or equivalent.

• Experience in dispatching, transit dispatching, clerical and communication work; or equivalent

combination of education and experience.

• Must have valid driver’s license.

• Computer knowledge and experience.

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Other Requirements:

• People For People is committed to an alcohol and drug-free workplace. Employment is contingent

upon successfully completing and passing a pre-employment drug screen.

• Employment is further contingent upon successfully completing and passing a Washington State

Patrol Background Check and/or National Background Check, Reference Checks, and other
required documents.

• Bilingual (English/Spanish), preferred, but not required.

• Radio dispatch experience, preferred but not required.

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Safety Sensitive: This is not a Safety Sensitive position.

Working Conditions/Physical Environment:

• Duties are performed primarily in an office environment.

• Getting Information – Observing, receiving, and otherwise obtaining information from all relevant

sources.

• Interacting with Computers – Using computers and computer systems (including hardware and

software) to enter data and process information.

• Walk, climb, balance, stoop, kneel, crouch, bend, crawl, reach, stand, push, pull, finger, grasp,

feel, talk, hear, see, repetitive motions, carry, sit for extended periods of time, and light lifting up
to 40 pounds.

• Hearing is required to receive detailed information through oral communications and/or to make

fine distinctions in sound while on the radio.

• Vocal communication is required for expressing or exchanging ideas by means of the spoken

word.

Disclaimer:

The statements contained herein reflect general details as necessary to describe the principal functions of this
job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be
considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned,
including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise
to balance the workload.

People For People is an equal opportunity employer/program. and does not unlawfully discriminate on the
basis of race, creed, national origin, disability, sex, marital status, age, or any other protected status covered
by the federal or state law. Please let People For People know if you need of a reasonable accommodation in
order to perform the essential functions of the job or to participate in the application process. Auxiliary aids
and services are available upon request to individuals with disabilities. Washington Relay Service 711.

This job description does not constitute an employment agreement between the employer and employee and
is subject to change as the needs of the agency and requirements of the job change. People For People
exercises the right to practice Employment At Will under Washington State law. Employment At Will states
that employment with the organization is voluntarily entered into and employees are free to resign at any
time for any reason. Similarly, the organization is free to terminate an employment relationship at any time
for any reason.