Business Relationship Officer

Description

Established in 1998 in Medford, Oregon, People’s Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People's Bank has earned the esteemed reputation as one of the top community banks in Oregon. 

We strive to provide a better experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to our success. We offer a competitive benefits package including salary commensurate with experience, 401k, as well as health, dental, vision and life insurance coverage.

The Business Relationship Officer reports to the Chief Operating Officer and is responsible for growing deposits and coordinating and directing treasury management sales activities to include development of new cash/treasury management business, expansion of existing business relationships and servicing clients.

Reports to: Market President

Supervises: None

Requirements

Duties and responsibilities:

• Participates in business calls with colleagues and existing and prospective clients to sell and promote treasury management products and services and to generate revenue for the Bank. 
• Actively prospects for new deposits accounts and cash management clients; maintain and grow a deposit portfolio.
• Works closely with Business Development, Lending and Branch teams to attain service charge and deposit goals and to solidify customer retention efforts by providing superior level of customer service. 
• Performs, and tracks through completion, demonstrations, setups, and installations of all treasury management products and services. 
• Personal training on new treasury management services.
• Prepares sales contracts, agreements, and treasury management forms; ensuring proper documentation and authorizations have been obtained. 
• Completes regular monitoring and processing functions associated with the Bank’s treasury management products and services. Responds to questions and client service requests, interacting with vendors to research and resolve system or client issues as needed. 
• Analyzes and supports the Bank’s treasury management products and services including but not limited to: ACH origination, remote deposit capture, online banking, merchant services, Promontory/ICS products, and mobile banking. Monitors the Bank’s treasury management offerings and usage; recommending enhancements as appropriate. 
• Works with the Lending and Branch teams to assess the risk associated with potential deposit management solutions. 
• Ensures that other team members are informed of client needs and of the solutions to meet those needs.
• Maintains all related paper file systems so that necessary documents can be found easily, and documentation is consistent and complete.
• Assumes responsibility for various department functions in the absence of colleagues or in overload situations.
• Participates in various internal committees and completes other duties as assigned. 
• Performance Standards:
• Provides excellent personal customer service to all internal and external clients by treating people with respect; keeping commitments; inspiring the trust of others; working ethically and with integrity; upholding organizational values; accepting responsibility for own actions. 
• Adhere to all Company Policies, Rules & Procedures and Safety Regulations with an emphasis on the Code of Conduct and Employee Handbook.
• Completes administrative tasks correctly and on time; contributes to the overall profitability of the Bank through cost controls and expense monitoring. 
• Applies good judgment in decision making and sees beyond the immediate assignments and acts on opportunities and problem areas. 
• Performs position safely and reports potentially unsafe conditions. 
• Works according to established schedules, arriving on time and with a positive attitude. 
• Is accessible to staff by cell phone and email while away from the office.
• Any other duties as defined. 
• Prioritizes job tasks in and out of office to support calling efforts.
• Meet or exceed assigned goals including, but not limited to, deposit growth, new customer acquisition, treasury management product sales, and loan referrals. 
• Prepares correspondence, thank you cards etc. within 3 business days after meeting with prospect or existing customers.
• Records business development activities meeting a defined number of contacts per month. These contacts may consist of a combination of new and existing customers.
• Manage projects as assigned to achieve objectives of Bank’s strategic plan.

Skills and abilities required:

• Extensive knowledge of treasury management preferred.
• Demonstrate a high degree of professionalism in communication, attitude and teamwork with customers, peers, and management.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, write reports, correspondence, and procedures, speak clearly to customers, employees, directors, and shareholders.
• Intermediate typing skills to meet production needs of position.
• Excellent organizational and time management skills.
• Ability to read, analyze, and interpret business periodicals, professional journals and procedures.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with minimal supervision while performing duties.
• Ability to handle confidential information with discretion.

Education, training, and experience:

• Associates degree in related field or equivalent combination of experience. Work-related experiences should consist of a minimum of five (5) years of experience. Educational experience, through in-house training, formal school, or related curriculum, should be applicable to treasury management products and services.  

Working environment and conditions:

• Physical Demands:

Lifting (up to 30 Pounds)

Sitting

Walking

Standing

Finger dexterity

• Mental Demands:

Interaction with staff and customers

Act on own initiative

Work unsupervised to meet deadlines/demands

Problem-solving

May include extended periods of time at the computer terminal

Occasional overtime may be required

• Environmental Demands:

Occasional exposure to noise, hazards, fumes, dust, or odors associated with office location and external influences

Potentially hazardous conditions associated with financial instructions, i.e. robbery, kidnap, extortion, etc.

Equipment and tools:

• General office equipment including, but not limited to:
•  Personal computer Cell phone 
• Fax machine Voicemail
• Copy machine Calculator
• Telephone  
• Computer, peripherals and Microsoft Office software.

The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position.

I have read this job description and acknowledge my understanding of the duties and responsibilities set forth herein. I understand that People’s Bank of Commerce has the right to modify or make changes to the job description at any time.