What are the responsibilities and job description for the Quality Control Specialist position at People Technology And Processes Llc?
Position: Quality Control Specialist
Location: MacDill Air Force Base, FL
Clearance Required: Top Secret
Responsibilities include (but are not limited to):
- Maintain a modified caseload. Perform all responsibilities and tasks as an RCC as it relates to the modified case load maintained.
- Serve as a SME in the CRP process.
- Perform data quality checks for all data entered the WCP database. Evaluate entries for accuracy, timeliness, and format.
- Conduct routine audits and review CRPs to determine quality of services provided to RSMs; check for proper procedures and development of thorough needs assessment; identify any gaps and intervene as necessary to expedite positive outcomes.
- Coordinate with the Training Coordinator to develop specific training for any identified trends.
- Conduct Site Assist Visits (SAV) to ensure compliance with current laws, policies, and procedures. SAVs can be conducted in-person or virtually.
- Identify problems in the data using trend analysis and recommend solutions to WCP leadership.
- Develop protocols for creating cases, making edits and suggest improvements to current methods for entering data.
- Provide written recommendations to Government for programmatic improvements.
- Possess current TOP SECRET clearance
- 8 years of SOF experience
- 8 years of Recovery Care Coordinator or Case Management Experience
- Recovery Care Coordinator core competencies
- Experience in management of RCC-related documentation and issue resolution is required
- Experience with industry-common quality control measures, metrics, and analysis is preferred; but not required
- Military experience (senior-level SOF or Medical NCO) and familiarity with DoD and VA medical systems is highly preferred
- Effective written and oral communications skills
