What are the responsibilities and job description for the Customer Service / Warranty Administrator position at PeopleReady?

Job Description

Customer Service / Warranty Administrator

PeopleReady of Waite Park, MN is now hiring Customer Service / Warranty Administrators in Maple Lake, MN!

Apply today and you could start as soon as this week.

As a PeopleReady associate you'll benefit from :

Connections and experience with some of the top companies in your area
Great benefit package options
Get matched to jobs quickly
Competitive pay and steady schedule
The ability to see your schedule and track your hours right from our easytouse app, JobStack!

Pay Rate :

The pay rate for this job is $19 - $21 / hour

What you'll be doing as a Customer Service / Warranty Administrator :

Responsible for processing and managing warranty claims and related documentation

Wwork closely with internal departments, customers, dealers, and distributors to ensure that all returned merchandise authorization (RMA) claims are handled efficiently and accurately

RMAs include warranty and customer returns

Accountable for warranty return requests from the start all the way through to resolution

Provide excellent customer service to customers by communicating consistently and timely.

Receive, review, process, warranty claims from customers using HubSpot and IQMS

Enter Sales Orders and RMA orders into IQMS

Provide excellent customer service to customers by communicating consistently and timely

Issue credits or arrange repairs / replacements as needed

Identify and develop strategies for maximizing claims processes

Collaborate with internal departments to investigate and resolve complex warrantyrelated issues

Create and update controlled documents (SOP's and WI's)

Develop warranty processes and implement them across the company

Ownership of entire process including Customer Service, troubleshooting, receiving returns, and final disposition.

Respond to phone calls and emails for the warranty department, answer general questions and forward technical questions to appropriate departments

Review and reconcile all incoming products for Warranties

Other duties as assigned

Available Shifts :

Shift Timings : 1st Shift (Day)

Job Requirements :

Strong attention to detail, excellent oral and written communication skills, and the ability to work in a fastpaced and dynamic environment.

High school diploma, GED, or equivalent education

Minimum of 1 year customer service experience

High attention to detail and organization skills

Advanced analytical and problemsolving skills

Ability to be a quick learner and adjust to changes on the job within a reasonable amount of time

Multitasks, prioritizes and meets deadlines in a timely manner

Ability to sit for extended periods of time

Ability to walk about the facility as needed

Comfort and ability to be exposed to shop elements such as noise, dust, odors, heat and cold

Complete Fred Pryor learning classes : Healthy Communication : 04 Using Email at Work and Mastering Excel 365 Basics : Getting Started

Ready to take control of the way you work?

Complete our application to join the PeopleReady team today.

Please contact our Waite Park, MN branch for more information :

Branch #3433

Address : 637 2nd St., Suite 637, Waite Park, MN 56387

Email Address : 3433-br@PeopleReady.com

Hourly pay rates are a goodfaith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated.

Employees and their eligible dependents are offered Medical / Dental / Vision insurance and short term disability, in addition to other programs, as well as number of paid days off and / or more generous paid sick leave days. More details about our benefits can be found by copying and pasting this URL into your browser : https : / / flimp.live / TrueBlueAssociates .

PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices. PeopleReady is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identify, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the application or interview process. If you require disabilityrelated accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HRAdvice@trueblue.com, or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disabilityrelated accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

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Salary : $19 - $21

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