What are the responsibilities and job description for the Customer Service/Warranty Administrator position at Rhino Services?
POSITION SUMMARY
A Warranty Administrator is responsible for processing and managing warranty claims and related documentation. They work closely with internal departments, customers, dealers, and distributors to ensure that all returned merchandise authorization (RMA) claims are handled efficiently and accurately. RMAs include warranty and customer returns. This job requires strong attention to detail, excellent communication skills, and the ability to work in a fast-paced and dynamic environment.
DUTIES AND RESPONSIBILITIES
- Accountable for warranty return requests from the start all the way through to resolution.
- Provide excellent customer service to customers by communicating consistently and timely. Initial response to incoming claims should be within 24 hours of receipt.
- Receive, review, process, warranty claims from customers using HubSpot and IQMS. Claims should be completed within 2 business days of having all the information.
- Enter Sales Orders and RMA orders into IQMS.
- Provide excellent customer service to customers by communicating consistently and timely. Initial response to incoming claims should be within 24 hours of receipt.
- Issue credits or arrange repairs / replacements as needed.
- Identify and develop strategies for maximizing claims processes.
- Collaborate with internal departments to investigate and resolve complex warranty-related issues.
- Create and update controlled documents (SOP's and WI's).
- Develop warranty processes and implement them across the company. Ownership of entire process including Customer Service, troubleshooting, receiving returns, and final disposition.
- Respond to phone calls and emails for the warranty department, answer general questions and forward technical questions to appropriate departments.
- Review and reconcile all incoming products for Warranties.
- Other duties as assigned.
EDUCATION AND TECHNICAL SKILLS
PHYSICAL REQUIREMENTS
Employee Benefits
Medical / Dental / Vision Plans Available
We contribute up to $600 / year into your Health Savings Account (HSA) for health-related expenses. This is yours to keep and you never lose it.
401k Match - employer matches $0.50 for each $1.00 you save up to 5% of your compensation.
Employed here for One to Four Years - You earn Two Weeks (80 Hours)
Visit this website to claim discount : https : / / www.verizon.com / discount-program /
If you don't, they have other ways to verify your employment. Follow their steps.
Salary : $600
