What are the responsibilities and job description for the Centralized Communications Coordinator (Nine AM – Nine PM) position at Peoples Communication?
General Summary: Coordinates customer service responses, schedules appointments for installations and repairs, and manages service orders. Handles credit card transactions, processes service orders, and resolves customer complaints. Manages network programs and oversees outage reporting.
Essential Job Functions:
- Ensures prompt customer service by managing incoming calls, service orders, and troubleshooting incidents.
- Monitors service quality and addresses customer concerns promptly.
- Actively monitors and reports network concerns and outages.
- Updates service records across all systems for accurate billing and documentation.
- Efficiently assigns and dispatches personnel for service orders and troubleshooting.
- Assists with payment processing as required.
- Troubleshoots customer service outages.
Knowledge, Skills, and Abilities:
- Familiarity with telecommunications operations and customer service issues.
- Proficiency in company policies, procedures, products, and services.
- Knowledge of standard office procedures and equipment including PCs, software applications, and phone systems.
- Strong oral and written communication skills.
- Ability to identify and resolve customer problems effectively.
- Professional and courteous communication with customers, colleagues, and business contacts.
- Ability to follow both written and verbal instructions.
- Maintains confidentiality.
- Capable of managing multiple tasks with interruptions.
- Effective organization and prioritization of work assignments.
- Availability to work evenings, weekends and holidays.
Education and Experience:
High school diploma or equivalent experience plus one (1) to two (2) years of office/clerical experience.
