What are the responsibilities and job description for the Centralized Communications Coordinator (Nine AM - Nine PM) position at Peoples Communication?
Job Description
Job Description
General Summary : Coordinates customer service responses, schedules appointments for installations and repairs, and manages service orders. Handles credit card transactions, processes service orders, and resolves customer complaints. Manages network programs and oversees outage reporting.
Essential Job Functions :
- Ensures prompt customer service by managing incoming calls, service orders, and troubleshooting incidents.
- Monitors service quality and addresses customer concerns promptly.
- Actively monitors and reports network concerns and outages.
- Updates service records across all systems for accurate billing and documentation.
- Efficiently assigns and dispatches personnel for service orders and troubleshooting.
- Assists with payment processing as required.
- Troubleshoots customer service outages.
Knowledge, Skills, and Abilities :
Education and Experience :
High school diploma or equivalent experience plus one (1) to two (2) years of office / clerical experience.
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