Patient Referral Navigator

FLSA Classification: Non-exempt

Reports to: Clinical Manager

Job Summary/Objective:

The Patient Referral Navigator is responsible for assisting patients throughout the referral process to assure successful completion of the referral. Navigator will work with referral entities to obtain test results and reports to ensure timely result notifications to the Primary Care Physician (PCP). Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic (PCHC).

Protected Health Information Requirements/Access:

• This position will require the use or disclosure of protected health Information.
• This position will use the Treatment class of protected health information.
• Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
• Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management.
• Patient Records – Yes Medical Information System - Yes

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works to reduce identified patient barriers to improve coordination of care.
• Builds effective working relationships with patients, healthcare teams and resource providers.
• Maintains ongoing tracking and appropriate documentation for tracking referrals and tracking reports and results.
• Supports other care coordination duties as needed.
• Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
• Works to improve work processes and clinical outcomes including health disparity and quality improvement collaboratives.
• Follows policies and procedures.
• Develops and maintains own competence.
• Maintains a safe working environment and practices safe working habits.
• Assists in control of Peoples Community Health Clinic resources.

Competencies:

• Strong analytical and problem-solving skills
• Communication – listening, speaking, writing, and reading comprehension
• Ability to work with diverse groups of people
• Basic working knowledge of MS Office Products (ex. Excel, Word, Access, Power Point) and Windows Platform. Must be comfortable moving within an EHR computer system regularly.
• Ability to work with a large degree of independence
• Adaptability and flexibility
• Ability to prioritize and process information quickly and accurately
• Maintains strict confidence
• Point of contact for patients and families for asking questions and raising concerns
• Planning and organizing

Supervisory Responsibilities:

• Not applicable.

Patient Population:

• Neonate to geriatric.

Work Environment/Personal Protective Equipment:

• This position might be exposed to blood borne pathogen hazard to eyes and hands, bloody/fluid hazard to torso and respiratory. PPE required.

Physical Demands:

This position requires moderate sitting, standing and walking, lifting over 50 lbs., pushing and pulling more than 100 lbs., moderate energy requirements, and frequent fine motor skills; requires 20/40 near vision and moderate depth perception.

Position Type/Expected Hours of Work:

This is a full-time position. Typically work hours and days are between Monday and Friday,8:00 a.m. to 5:00 p.m. and some flexibility in hours is allowed. Responsibilities occasionally may require irregular hours as deemed necessary. This may include an adjusted work schedule, long days, and early morning or late evening hours in order to meet client scheduling demands. The employee must work a minimum of 40.0 hours each week to maintain full-time status.

Travel:

Occasional driving might be expected for this position.

Education and Experience:

• High School diploma or GED equivalent required.
• Completion of Nurse Aide I course, Medical Assistant program, or 1-year direct care in medical office preferred.
• Minimum of 1 year patient care or medical terminology experience preferred.

Licensure:

• Not applicable

Other Duties:

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements as individuals may perform other duties as assigned.