Medical Office Coordinator

Position Summary:

The Medical Office Coordinator is often times the first person a visitor will meet when entering or calling our business. Making a good first impression is critical and may set the stage for other relationships made within the company. Answering telephones, routing and screening calls, greeting visitors, responding to inquiries from the public, applicants and providing information about the organization, ordering office supplies are all part of the job. The Medical Office Coordinator also assists scheduling of meetings and minutes, preparing reports, travel arrangements, development of manuals, license renewals, copying and distribution, facilitating communication, and the distribution of mail. In addition, they contribute to the security of an organization by helping to monitor the access of visitors. Excellent interpersonal and customer service skills—being courteous, professional, and helpful—are critical for this job. Relaying information accurately to others is important. All Employees agree to adhere to the guiding principles, core values, and mission of Peoples Home Health.

Essential Duties and Responsibilities:

• Over sees the front desk and has knowledge of operating a multi-line telephone system, fax, copier, and other types of general office equipment.
• Greets all visitors, callers, and staff in a professional and courteous manner. Announces Visitors to proper department.
• Understands the company infrastructure and must have ability to transfer calls, resolve issues timely
• Responsible for maintenance of active and inactive medical records, includes filing and scanning of patient documents, overall file maintenance, and electronic file audits
• Reviews Patient forms and documents to ensure compliance and maintains confidentiality of files at all times
• Coordinates set up and discharge notifications for Personal Emergency Response Systems
• Participates in QAPI assignments; completes audits of inactive and active patient files on monthly/quarterly basis
• Reviews Start of Care and Discharge documents for compliance
• Assists with coordination of patient care, faxes daily transfers and discharge summaries to facilities and other health care providers
• Maintains all office equipment including copiers, faxes, phone systems, postage meter, and media center equipment
• Assists with ordering and stocking medical supplies
• Prepares and distributes reports, faxes, business correspondence, memos, schedules, and other documents
• Collects and prepares all incoming and outgoing mail for distribution in a timely manner.
• Maintains a professional image and an understanding of the company’s scope of services
• Promotes a customer friendly atmosphere for all co-workers and internal/external customers
• Participates in surveys and CHAP accreditation program
• Performs other duties as assigned

Education/Experience:

• High School Graduate (or equivalent)
• At least one year of medical office experience
• Experience in general office practices and procedures
• Abilit to function with frequent interruptions and handle more than one project at a time
• Proficiency using Microsoft Word, Excel, and PowerPoint is required
• Excellent customer service skills

Working Conditions/Physical Demands:

• Office Environment
• May be exposed to biological hazards
• A list of Physical Demands for this position is attached