What are the responsibilities and job description for the Medical Receptionist position at Peoples Hospice and Palliative Care?
Job Description
Job Description
Description : Position Summary :
Receptionist duties include answering telephones, routing and screening calls, greeting visitors, responding to medical records requests, inquiries from the public, and providing information about the organization. In addition, they contribute to the security of an organization by helping to monitor the access of visitors. All employees agree to adhere to the Mission, Vision, and Guiding Principles of Peoples Home Health.
Requirements :
Essential Duties and Responsibilities :
- Over sees the front desk and has knowledge of operating a multi-line telephone system, fax, copier, and other types of general office equipment.
- Understands the company infrastructure and must have ability to transfer calls, resolve issues timely
- Responsible for maintenance of active and inactive medical records, includes filing and scanning of patient documents, overall file maintenance, and electronic file audits
- Reviews Patient forms and documents to ensure compliance and maintains confidentiality of files at all times
- Coordinates set up and discharge notifications for Personal Emergency Response Systems
- Participates in QAPI assignments; completes audits of inactive and active patient files on monthly / quarterly basis
- Reviews Start of Care and Discharge documents for compliance
- Assists with coordination of patient care, faxes daily transfers and discharge summaries to facilities and other health care providers
- Maintains all office equipment including copiers, faxes, phone systems, postage meter, and media center equipment
- Assists with ordering and stocking medical supplies
- Greets all visitors, customers, and staff in a professional and courteous manner. Announces and directs visitors maintaining co
- Prepares and distributes reports; maintains employee communication board (in and out board)
- Prepares and distributes business correspondence, memos, schedules, and other documents
- Collects and distributes incoming mail to the appropriate individual / departments
- Promptly distributes incoming faxes to the appropriate personnel, including lab results, physician orders, referrals, applications, etc.
- Maintains a professional image and an understanding of the company’s scope of services
- Promotes a customer friendly atmosphere for all co-workers and internal / external customers
- Participates in surveys and CHAP accreditation program
- Performs other duties as assigned
Education / Experience :
Working Conditions / Physical Demands :
