What are the responsibilities and job description for the Fraud Representative position at Peoples Security Bank & Trust Company?
Description
General Responsibilities:
As a Fraud Representative, you play a critical role in safeguarding our company by actively monitoring transactions, identifying potentially fraudulent activity, conducting investigations and taking necessary steps to mitigate financial losses related to fraud.
Essential Duties:
- Ensure compliance by assisting employees and customers with fraud and regulatory issues and questions.
- Maintain Fraud detection tools and acknowledgements to proactively identify fraud and analyze financial data to identify irregularities.
- Serve as the point person for other areas of the bank in researching and resolving fraud events.
- Take any recourse action with Card/Check/ACH/Wire/ID Theft/Elder Abuse or Insurance companies for fraud.
- Monitor transactions and account activity for suspicious behavior.
- Maintain evidence in all cases.
- Ability to draft reports and document findings.
- Ensure compliance with relevant fraud regulations and industry standards.
- Performs other duties as assigned.
Ancillary Duties:
- Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer.
Peoples Security Bank and Trust Company is an Equal Opportunity Employer
Requirements
Basic Qualifications:
Education/Training: A High school diploma or equivalent required with specialized bank operations training/education preferred.
Skill(s): Excellent oral and written communication; sound Judgement, problem solving skills, ability to analyze data and, identify trends; knowledge of government regulations, current banking regulations, procedures and operations is preferred; strong interpersonal skills including the ability to work will all levels of employees and types of customers; proficient knowledge of Microsoft Office Suite, including Word and Excel; and proficient reading, writing, grammar and mathematical skills.
Experience: At least two (2) years of related banking experience normally required
