What are the responsibilities and job description for the IT Support Specialist position at Peoples Security Bank & Trust Company?
Description
Our IT Support Specialists are responsible for providing end user support and software, hardware, and network assistance; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties:
- Troubleshoots first level of user problems and concerns regarding systems, network, and connectivity issues; researches and resolves issues.
- Documents, creates, and verifies tickets in the Help Desk management software; tracks and monitors problems to ensure timely resolution.
- Interfaces with infrastructure and systems staff.
- Accurately communicates resolution plans, progress, and issues in a timely manner.
- Manages user account administration for network and various portals.
- Manages laptop & PC deployments for organization.
- Actively contributes to ongoing process improvement.
- Performs special projects as assigned.
- Travels onsite as needed to provide direct support using company provided vehicle.
Benefits Offered to Peoples Security Bank Employees
**Our College Tuition Reimbursement Benefit can help you achieve your long-term career and educational goals**
- Medical Plans
- Dental Plan
- Vision Plan
- Life Insurance
- Disability Insurance
- 401(K) Plan
- ESOP Plan
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Banking Classes
- Internal Advancement Opportunities
Company Overview
Established in 1905, Peoples Security Bank & Trust Company is headquartered in Scranton, Pennsylvania, and is one of the largest community banks in Eastern Pennsylvania, with a footprint stretching from Binghamton, New York down through the Endless Mountains into the Greater Scranton Area, the Poconos, Lehigh Valley, Greater Delaware Valley, Greater Pittsburgh Region in Pennsylvania to Piscataway, New Jersey.
Peoples Security Bank & Trust is more than a financial institution in the communities we serve; we are a part of them as well. We are always looking at the needs of our customers and how we can exceed their expectations as we continue to make enhancements while maintaining our hometown values. No matter what you do or where you go, Peoples Security Bank will be here to assist you with your financial needs.
Peoples Security Bank and Trust Company is an Equal Opportunity Employer
Requirements
Education/Training: Associate’s degree in Computer Science or equivalent normally required; specialized bank education/training.
Experience providing technical support for financial institutions is preferred.
Skill(s): Must demonstrate strong communication skills; proficient interpersonal relations; proficient computer skills; strong knowledge of Windows OS, Microsoft Office 365 Suite and banking software applications; familiarity with bank IT security practices.
Experience: A minimum of two (2) years’ related experience normally required.
