What are the responsibilities and job description for the Customer Service Lead position at PeopleShare?
High-Impact Quality Leadership
We are searching for a visionary Customer Service Lead to spearhead our quality management efforts and drive exceptional customer experiences. As a dynamic leader, you will empower your team to deliver outstanding results, foster a culture of excellence, and drive business growth.
About the Role:
- This critical position demands a strong understanding of quality systems, process control, and customer service principles.
- The successful candidate will be responsible for developing and implementing quality initiatives, collaborating with cross-functional teams, and driving business outcomes.
In this role, you will be accountable for planning, implementing, and maintaining quality systems at AMST. You will work closely with various stakeholders to identify areas for improvement and develop strategies to address them.
Main Responsibilities:
- Develop and implement quality systems, processes, and procedures to ensure compliance with industry standards and company policies.
- Collaborate with sales, operations, engineering, and customer service teams to identify areas for improvement and implement changes.
- Analyze customer complaints, working with relevant departments to resolve issues and prevent future occurrences.
- Lead continuous improvement initiatives, focusing on training, process enhancements, and quality assurance.
- Monitor and measure warranty and internal rework, setting targets to reduce these metrics and drive business growth.
- Mentor and coach the Quality Manager, providing guidance and support to help them succeed in their role.
