What are the responsibilities and job description for the Triage IT Technician position at PeopleSharp?
Kick off your IT career as an Intake Triage Tech with a supportive team, tons of room for career growth, a competitive hourly rate, and comprehensive benefits! Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an entry-level or level one technician to join our collaborative team. You’ll troubleshoot various end-user environments with senior engineers and get the hands-on technical experience that will grow your career. Position Highlights : $20-$25 per hr. scalable based upon experience Retirement plan, PTO, health insurance benefits, and bonus plan Hybrid and flexible work schedules are available Friendly, people-focused management and technical mentors What You’ll Do : Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues Triage incoming issues gauging severity, urgency and resources needed Solve incoming L1 issues Communicate with team members and clients effectively Skills You’ll Need : Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans Confidence and commitment to top-tier customer service in a fast-paced environment Ability to stay organized and follow tasks through to completion with accuracy Willingness and ability to learn new applications and skills 0-1 years of hands-on PC support experience A general knowledge of different hardware platforms, cloud services, and line of business applications Ready to apply? Quick apply with your resume OR Get a head start on the application process through our online portal here : https : / / www.ondemandassessment.com / link / index / JB-W70H5LGMQ?u=1049388 Powered by JazzHR
Salary : $20 - $25
