Strategic Program Manager & Change Management Lead

Seeking a Strategic Program Manager & Change Management Lead to support enterprise-wide initiatives, technology-driven transformation, and organizational change efforts. This consultant will play a key role in driving stakeholder alignment, improving business readiness, and ensuring the successful implementation of new business applications, processes, and governance structures.

While the primary focus will be change management strategy and execution, the consultant will also provide strategic program management support on high-priority initiatives that require cross-divisional coordination, business case development, and stakeholder alignment. This includes efforts related to enterprise-wide process improvements, technology implementations, and governance planning.

The ideal candidate will have extensive experience in organizational change management, stakeholder engagement, and business process transformation, with the ability to operate at both a strategic advisory and hands-on execution level as needed.

Responsibilities include:

1. Lead Change Management Efforts

• Develop and execute change management strategies to drive adoption and minimize disruption for

new systems, business processes, and organizational initiatives.

• Conduct change impact analyses to identify all people, process, and technology changes which will

form the basis for the change management plans to support all impacted stakeholders.

• Assess organizational readiness and resistance to change, proactively identifying risks and

mitigation strategies.

• Create tailored stakeholder engagement plans, ensuring effective communication and alignment

across departments.

2. Stakeholder Engagement & Communication

• Develop communication plans and messaging frameworks for different stakeholder groups.

• Work closely with department leadership, managers, and frontline staff to ensure a smooth transition

during technology implementations and operational changes.

• Provide executive-level updates and recommendations on change adoption progress.

3. Training & End-User Adoption Support

• Design and facilitate training programs, including hands-on workshops, job aids, and knowledge

transfer sessions.

• Ensure training materials are aligned with end-user needs, helping teams build confidence in new tools, workflows, or new ways of working.

4. Governance & Business Process Alignment

• Ensure change efforts align with existing governance structures and business processes to prevent misalignment or inefficiencies.

• Assist in refining policies and workflows impacted by new technology implementations or organizational changes.

5. Strategic Program Management & HR Process Leadership

• Lead program management efforts for high-priority enterprise initiatives that require cross-functional coordination.

• Work with HR, divisional leadership, and IM teams to define and document key organizational processes, ensuring alignment across stakeholders.

• Support efforts related to employee onboarding/offboarding, process standardization, and enterprise-wide operational improvements.

• Develop and maintain business cases, governance frameworks, and implementation roadmaps to support executive decision-making.

• Provide insights and best practices based on previous experience with enterprise systems, time recording systems, CRM platforms, ITSM tools, and cloud-based applications, ensuring alignment between technology solutions and business needs.

• Support business teams in defining clear business requirements to ensure technology solutions are designed and implemented effectively.

6. Project & Program Oversight

• Serve as Project Manager for key initiatives where structured oversight is required and where change management or knowledge of Human Resources play a significant role.

• Develop governance models to track progress, risks, and decision-making across multi-stakeholder initiatives.

• Facilitate cross-divisional collaboration, ensuring alignment between operational, administrative, and IM teams.

Required Skills:

1. Extensive experience in change management frameworks (e.g., Prosci, ADKAR) and organizational readiness strategies.

2. Proven ability to drive end-user adoption and business process transformation in enterprise environments.

3. Experience in stakeholder communication, executive engagement, and cross-functional collaboration.

4. Strong understanding of business application rollouts, including CRM, ERP, or ITSM platforms.

5. Experience developing training programs, user guides, and adoption metrics to measure success.

6. Ability to analyze complex business challenges and design tailored change management approaches.

7. Experience in project governance, risk management, and stakeholder alignment.

8. Strong facilitation and presentation skills, with the ability to engage diverse audiences at all levels.

9. Knowledge of enterprise business applications and software implementation methodologies.

Required Education and Experience:

1. Bachelor's degree in business, organizational development, information technology, or a related field.

2. Extensive experience applying change management principles and frameworks to support technology and business process transformation.

3. Proven ability to lead complex projects and multi-stakeholder initiatives, ensuring alignment between business, operational, and IM teams.

4. Experience with IT service management is beneficial.

5. Strong problem-solving, analytical, and facilitation skills, with the ability to guide leadership in decision-making.

6. Ability to navigate complex organizational environment, balancing competing priorities while driving initiatives forward.